Course overview
Start hereAI for Civil Servants
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Priya's Thursday, two ways

9 lessons · 26 prompts

A day in the life of a Civil Servant: what changes with these prompts.

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Priya, a licensing officer at a state agency.

Priya starts Thursday with a new 40-page policy on license renewals. She opens ChatGPT and uses the Policy Implementation Basics prompt: 'Turn this policy into steps for front desk staff, note deadlines, and list who approves exceptions.' The draft gives her a checklist. She edits two items and sends it to her team before the morning meeting.

Around ten, she faces a folder of public emails about delayed renewals. In Claude, she uses the Public Inquiry Replies prompt: 'Draft a respectful reply to someone waiting three weeks, explain the review steps, avoid promising a date, and include the contact line.' She reads each draft, adds a personal first line, and sends them.

After lunch, applications are missing proof of training. She uses the Application Processing Support prompt in Gemini: 'Review this application, list missing items, draft a short request, and summarize the case for my supervisor.' She sends the request and flags one case for a closer look.

At 2:30, she has notes from an interagency meeting. She uses the Official Records And Notes prompt in ChatGPT: 'Turn these notes into minutes with decisions, owners, and dates, and remove side comments.' She finishes the records before 3. With the time won back, she leaves on time, walks by the river, and helps her daughter with a science project.

Before

  • Tabs open, inbox never quiet
  • Policy PDFs stack up
  • Notes wait until late afternoon
  • Leaving time feels uncertain

After this course

  • Clear steps ready for the team
  • Replies drafted, then made personal
  • Records finished before the day ends
  • Home on time for family dinner

What you'll learn

  • Policy into steps: Turn a dense policy document into a short list of steps your team can follow.
  • Public replies: Draft respectful answers to common questions and decisions.
  • Application support: Review applications, spot missing information, and summarize cases for decision-makers.
  • Official records: Turn raw notes and meetings into accurate, organized records.
  • Compliance reports: Draft reports and check them against rules before you submit.
  • Agency coordination: Prepare clear messages and briefings that keep partner agencies aligned.
  • Budget requests: Explain budget details and prepare funding requests with fewer gaps.
  • Service planning: Plan service rollouts and prepare public questions and answers.

How this course works

  1. 9 lessonsOne task of your job each, from policy implementation basics to advanced policy analysis.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish and keep the prompts as your own library.