Course overview
Start hereAI for IT Support Specialists
START HERE

AI for IT Support Specialists (Prompt Course)

17 lessons · 296 prompts

A day in the life of an IT Support Specialist: what changes with these prompts.

Track progress as a member

Start here: Build an AI-assisted service desk that saves hours every week

AI for IT Support Specialists (Prompt Course) is a practical program that shows IT teams how to apply AI to daily service desk operations, from triage and troubleshooting to documentation, security, and long-term planning. Instead of theory, the course focuses on ready-to-use workflows that help you draft, improve, and maintain key IT assets and processes with AI in the loop-while keeping human control, compliance, and quality central.

What you'll learn

  • Create precise troubleshooting guides and installation instructions that match your environment and policies.
  • Produce clean, complete incident reports with consistent fields for audit, post-incident review, and knowledge sharing.
  • Automate routine queries and knowledge retrieval for faster first-contact resolution and better self-service.
  • Draft hardware and software recommendations that reflect budget, performance needs, and lifecycle standards.
  • Structure network troubleshooting steps and checklists for quicker isolation of issues.
  • Compile security best practices and user-facing guidance that align with your controls and compliance needs.
  • Document data recovery and disaster recovery processes as clear, testable runbooks.
  • Summarize system optimization approaches and validate safe changes before implementation.

How this course works

  1. 17 lessonsOne task of your job each, from troubleshooting guide creation to communication channel optimization.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish with the exam and a certificate for LinkedIn.