Course overview
Start hereAI for Technical Support Specialists
START HERE

AI for Technical Support Specialists (Prompt Course)

14 lessons · 233 prompts

A day in the life of a Technical Support Specialist: what changes with these prompts.

Track progress as a member

Start resolving issues faster with AI-guided support workflows

AI for Technical Support Specialists (Prompt Course) shows you how to turn an AI assistant into a reliable partner across the full support lifecycle-from first contact and triage through resolution, documentation, and continuous improvement. You'll learn a structured approach to using prompts that reduce repetitive work, improve accuracy, and help you deliver clear, consistent outcomes under pressure.

How this course works

  1. 14 lessonsOne task of your job each, from diagnosing technical issues to integration of new technologies.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish with the exam and a certificate for LinkedIn.