AI Deployment Enhances Operational Performance for Everyday People Financial in the UK
Everyday People Financial (OTCQB: EPFCF) has reported notable improvements in operational efficiency within its UK Revenue Cycle Management (RCM) division through targeted AI technology implementations. The deployment of Inicio.AI's digital solutions has cut call handling time by 24% and boosted customer engagement by 29%. Payment success rates climbed to 93%, reflecting enhanced collection effectiveness.
The company’s UK operations, which include BPO Collections, Commercial Collection Services, and Everyday People Financial Solutions, employ over 650 staff. AI-driven tools have also helped uncover approximately $50 million in unclaimed benefits for customers. Additionally, Fournet’s speech analytics technology has halved post-call wrap-up time, further streamlining agent workflows. Following this success, the company plans to introduce these AI technologies to its Canadian RCM operations in fall 2025.
Recent AI Technology Deployments and Measurable Outcomes
The integration of digital income and expenditure platforms from Inicio.AI has been pivotal in reducing call handling times by nearly a quarter while enhancing customer engagement by 29%. Payment success rates reaching 93% indicate stronger collections performance. Moreover, the platform facilitated identification of roughly $50 million (£27 million) in unclaimed customer benefits, representing significant value recovery.
Fournet’s AI-powered speech analytics further optimize agent performance by providing real-time feedback and automating call summaries. This has cut post-call wrap-up time by 50%, and the system now evaluates 100% of calls for quality, ensuring consistent service and regulatory compliance. Building on these results, Everyday People Financial will extend these AI innovations to its Canadian operations starting in fall 2025.
Overview of UK RCM Operations
BPO Collections Limited
Based on Scotland’s West Coast, BPO Collections has over 25 years of experience in the UK collections market. The company supports clients across financial and government sectors using analytics, desktop tracing, and call quality assurance tools. BPO operates within both regulated and non-regulated environments, maintaining a strong compliance framework while continuously investing in digital infrastructure to enhance service delivery and reporting.
Commercial Collection Services Limited
Operating from London, Commercial Collection Services (CCS) serves public sector and utility clients within regulated environments. CCS employs a scalable staffing model supported by experienced leadership, focusing on structured service delivery, active customer engagement, and detailed operational performance tracking.
Everyday People Financial Solutions
Located in Glasgow’s George Square, Everyday People Financial Solutions (EPFS) has grown to a team exceeding 240 staff, recently expanding into a second office floor. EPFS specializes in white-label service delivery that integrates client systems and branding. The business invests in scalable training infrastructure and digital tools to support government and financial sector clients. With a 17-year track record, EPFS emphasizes ethical collections, prioritizing affordability and vulnerability assessments that align with regulatory standards and protect consumer well-being.
About Everyday People Financial Corp.
Everyday People Financial Corp. is a technology-driven financial services company focused on helping individuals and businesses manage money more effectively. Established in 1988, it employs over 650 staff across the UK and Canada. The company operates two main business pillars:
- Revenue Cycle Management (RCM): Assisting organizations in recovering receivables and streamlining billing without purchasing consumer debt.
- Financial Services: Offering digital tools and credit access programs to support Canadians on their financial journey, without lending money.
Built on the belief that everyone deserves a second chance to rebuild financial health, Everyday People Financial focuses on delivering affordable and responsible financial solutions that create lasting value for clients, customers, and shareholders.
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