# Bonus Features, Jan 25, 2026: 35% of patients would switch over clunky digital tools, 1 in 5 healthcare workers use unauthorized AI, and 33 more stories > 35% of patients would switch doctors over clunky digital tools, while 20% of clinicians use unauthorized AI. Passwordless lags, credentialing gaps bite, and AI funding jumps. - Type: AI news - Page: https://completeaitraining.com/news/bonus-features-jan-25-2026-35-of-patients-would-switch-over/ - Published: 2026-01-26 - Updated: 2026-02-19 - Author: Jeroen Erne - Jobs: Healthcare - Reading time: 3 min ### Bonus Features - January 25, 2026: 35% of patients would switch doctors over poor digital tools, 20% of staff use unauthorized AI, plus 33 more stories Here's your weekly roundup for healthcare leaders: quick hits, what changed, and where to act next. Scan the highlights, then pick one thing to improve this week. Want targeted training for leadership and strategy? See [AI for Executives & Strategy](https://completeaitraining.com/tag/executives-and-strategy/). #### Quick takeaways - 35% of patients would switch doctors over clunky or outdated digital tools - your digital front door is table stakes. - Nearly 20% of clinicians report using unauthorized AI - set policy, training, and safe alternatives before shadow IT spreads. - Passwordless is valued (85%) yet rarely deployed (7%) - start with high-friction workflows and shared devices. - Credentialing gaps can cost up to $1M per year for 1 in 4 providers - automate monitoring and tighten reviews. - AI took 55% of 2025 health tech funding - expect more AI in documentation, risk, imaging, and operations. #### Studies - Patient acuity rose ~5% over six years (Vizient), while overall mortality dropped 33% from 2019 to 2025. - Misuse of AI chatbots led the annual tech hazards list from [ECRI](https://www.ecri.org/landing-page/top-10-health-technology-hazards?ref=completeaitraining.com), followed by weak preparedness for sudden loss of electronic systems and records. - Nearly 20% of healthcare professionals use unauthorized AI at work (Wolters Kluwer Health). - 35% of patients would switch doctors if digital tools are frustrating or outdated (Software Finder). - 85% of healthcare IT leaders say passwordless authentication is very important, but only 7% have fully implemented it for clinical and non-clinical staff (Imprivata). See [NIST SP 800-63B](https://pages.nist.gov/800-63-3/sp800-63b.html?ref=completeaitraining.com) for authentication guidance. - 40% of providers lack the time or resources to help patients fully understand MSK conditions and options (Hinge Health). - Credentialing issues lead to up to $1M in lost bills annually for as many as 25% of providers (Intelliworx). - 53% of organizations expect supply chain challenges to get worse in 2026 (symplr). - Medicare and Medicaid cuts are having a moderate or significant impact on 81% of health system pharmacies (Cencora). - 72% of leaders are concerned about the financial impact of the One Big Beautiful Bill Act (MRO). - 96% of the potential birth-giving population lives in areas with a shortage of mental health professionals (ProgenyHealth). - 88% of clinical evaluators said an AI scribing tool helped them be more present with patients and families (InStride Health and Wharton). - 62% say fragmented data systems are the top barrier to scaling AI (Innovaccer). - AI companies captured 55% of all health tech funding in 2025, up from 29% in 2022 (Bessemer Venture Partners). #### Partnerships - Inovalon's pharmacy management software now integrates with AlayaCare's nursing management platform. - BillionToOne's prenatal and oncology testing integrates with Epic's Aura diagnostics suite. - Equum Medical's virtual care is now available on AvaSure's enterprise virtual care platform. - Viz.ai launched real-time clinical intelligence for Salesforce's Agentforce Life Sciences. - Voicebrook's pathology reporting tools integrate with Fujifilm's Synapse Pathology PACS. - Community Care of North Carolina selected Innovaccer for decision support in care management. #### Products - Amazon One Medical launched Health AI inside the One Medical app. - Greenway Health rolled out its Agentic AI Factory in collaboration with AWS. - Kontakt.io introduced Patient Flow Agent to manage movement from admission to discharge. - rater8 added AI Insights to its Visibility Engine for real-time answers from patient feedback. - Reveleer announced EVE Hybrid AI, a prospective risk adjustment engine built on Google Cloud. - SandboxAQ launched AQAffinity, an AI model to predict drug affinity before wet-lab work. - Ventra Health launched vCision, an RCM improvement platform, with CitiusTech. - Inovalon launched Clinical Trial Eligibility Screener to evaluate inclusion and exclusion criteria. #### Company news - Aidoc received FDA clearance for an AI triage solution addressing ED crowding and imaging backlogs. - Corewell Health added organ donation registration to MyChart via Donate Life America. - Aultman Health System implemented Nabla's ambient AI within Oracle Cerner. - Qure.ai secured a Gates Foundation grant to build AI-based point-of-care ultrasound. #### People - DrFirst appointed Valerie Mondelli as Chief Commercial Officer. - Chartis named Sara Vaezy Chief Product and Technology Officer. - Acentra Health appointed Deborah Ricci Executive Vice President and Chief Financial Officer. - Akido Labs named Matt Siegler Chief Network Officer. - Ovatient announced seven leadership appointments and promotions. - Bessemer Venture Partners promoted Sofia Guerra to Partner. #### What to do next - Audit shadow AI use and publish a clear policy. Offer approved tools, training, and a feedback channel. - Prioritize passwordless pilots in high-friction workflows and measure time saved per shift. - Close credentialing gaps with automated status monitoring and weekly exception reviews. - Run a 30-minute downtime drill for EHR and imaging to stress-test paper workflows. - Make the digital front door fast: scheduling, messaging, refills, and bill pay in two taps or fewer. If your team needs structured upskilling on safe, practical AI in clinical and operational workflows, explore [AI for Healthcare](https://completeaitraining.com/tag/healthcare/), [AI for Operations](https://completeaitraining.com/tag/operations/), or curated AI courses by job. --- This is the Markdown form of https://completeaitraining.com/news/bonus-features-jan-25-2026-35-of-patients-would-switch-over/. The whole site is mapped at https://completeaitraining.com/llms.txt.