# Keep Your Focus, Not a Pen: Fieldy's Wearable AI Notes for Every Meeting > Fieldy is a hands-free note-taker for support teams that captures calls and turns promises into tasks. Live transcripts and HIPAA-friendly security, so you can stay present. - Type: AI news - Page: https://completeaitraining.com/news/keep-your-focus-not-a-pen-fieldys-wearable-ai-notes-for/ - Published: 2025-11-11 - Updated: 2025-11-11 - Author: Jeroen Erne - Jobs: Customer support - Reading time: 4 min ### Fieldy Review for Customer Support Teams: Hands-Free Notes That Don't Miss a Beat You leave a standup or sync with a list of follow-ups, only to watch the details fade once the ticket queue ramps up. Splitting attention between live conversations and taking notes is where mistakes happen-missed actions, fuzzy context, lost time. Fieldy aims to stop that slide with a wearable AI note-taker that captures everything while you stay fully present. Below is a practical breakdown for support leaders and frontline agents: what Fieldy does, how it fits into daily workflows, where it shines, where it falls short, and what it costs. ### What Fieldy Is (and Why It Exists) Fieldy.ai is a wearable device that listens during meetings, calls, and in-person conversations, then converts speech to text in real time. It reduces the need to scribble notes while you're actively helping a customer or running an escalation. One standout data point: user retention jumped by 50% after teams adopted it. Fieldy syncs tasks to Google Calendar, integrates with Microsoft Outlook, and meets strict data security needs with encrypted handling and HIPAA-compliant measures. The result: fewer lost action items and cleaner handoffs across your support org. ### Why Customer Support Teams Should Care - Reduce after-call work: accurate transcripts and summaries mean faster wrap-ups. - Cleaner case notes: extract action items and deadlines automatically. - Better escalations: speaker-separated transcripts remove guesswork for engineering or tier 2. - Coaching and QA: search by keywords, moments, or speakers for targeted feedback. - Global coverage: handle multilingual customers with transcription in 100+ languages. - Continuity: shift changes and handoffs stay tight with searchable histories and summaries. ### Key Features That Matter for Support #### 1) Hands-Free Recording and Wearable Design - Clip it with the stainless steel carabiner, or wear it on a wristband or pendant. - Stable Bluetooth sync with your phone; light indicator shows status. - Battery lasts up to three days; fast USB-C charging. Agents and managers can stay engaged in live calls or huddles without juggling note tools. #### 2) Real-Time Transcription and Summaries - Clear live transcription, including technical terms. - Speaker identification for up to six voices-ideal for group escalations and customer calls with multiple stakeholders. - The app produces concise AI summaries with key notes and action items, plus the full transcript. - Searchable conversation history keeps everything at your fingertips. #### 3) Smart Task and Reminder Generation - If someone says, "I'll send the report by Friday," Fieldy turns it into a task automatically. - Tasks live in a dedicated "Tasks" section and sync with Google Calendar and Microsoft Outlook. - Pop-up alerts can appear on an Apple Watch for quick follow-through. #### 4) Searchable History and AI Chat - Search by keywords, names, or dates to find specific moments fast. - Content is organized into Memories, Chat, and Tasks; mark favorites for quick reference. - Location tagging adds context (client site, conference, or onsite visit). - Built-in chat assistant can answer questions using your transcripts. #### 5) Multilingual and Speaker Recognition - Transcription in 100+ languages; Free plan covers 99 languages, Plus and Unlimited expand support. - Scribe technology helps maintain accuracy across languages. - Speaker identification (up to six voices) is available on every plan. #### 6) Hardware and Audio - Up to three days of battery life; quick top-ups with USB-C. - High-quality microphone with noise filtering. - Lightweight build (about 15 grams) for all-day wear. #### 7) Privacy, Security, and Data Handling - End-to-end encryption; HIPAA-compliant measures suitable for sensitive industries. - No raw audio storage-conversations are processed without saving raw files. - User control over deletion, plus smart retention schedules. - Access controls with secure authentication and role-based permissions. - Trust Dashboard for real-time insight into compliance and security. If HIPAA is on your checklist, start with the official overview from HHS for baseline requirements: [HIPAA basics](https://www.hhs.gov/hipaa/index.html?ref=completeaitraining.com). ### How Fieldy Helps in the Real World - **Customer Support Teams:** Capture discovery calls, renewals, escalations, and QA sessions without losing context. Faster case updates, reliable action items, and better coaching loops. - **Healthcare Professionals:** Record consultations while keeping the conversation natural, improving clinical notes and cutting after-hours admin. See related findings in [JAMA Network Open](https://jamanetwork.com/journals/jamanetworkopen?ref=completeaitraining.com). - **Journalists:** Transcribe interviews and press briefings in real time and find quotes instantly. - **Researchers:** Log fieldwork and lab meetings with accurate summaries. - **Business Executives:** Keep pace with back-to-back meetings and ensure action items don't slip. - **Individuals with Memory Challenges:** Rely on searchable histories to recall details without stress. - **Lawyers:** Securely record client meetings with accurate transcripts for review. ### Where Fieldy Falls Short - **Transcription in noisy spaces:** Accuracy can dip with heavy background noise or lots of cross-talk. - **Durability:** No moisture protection; sweat and the elements may cause issues. - **Ecosystem maturity:** Integrations exist (Google Calendar, Outlook), but the broader ecosystem is still maturing. - **Social comfort:** Wearing a recording device can feel awkward in some work cultures. Set expectations and get consent. ### Pricing and Plans You buy the hardware first ($99 at the time of writing), which includes a 14-day return policy and a baseline of free monthly transcription minutes. Subscriptions boost limits and features. - **Free:** $0 - 150 minutes/month - 99 languages - Basic transcription, AI note-taking, supports all device features. - **Plus:** $12.99/month (20% off annually) - 1,440 minutes/month - 100+ languages - Calendar integration, advanced task/reminder AI, priority transcription. - **Unlimited:** $19.99/month (20% off annually) - Unlimited minutes - 100+ languages - Unlimited transcription, priority support, all Plus features. ### Quick Setup Tips for Support Leaders - Define a consent policy and communicate it to customers and internal teams before recording. - Create tagging rules (queue, tier, product area) to keep transcripts organized for QA and coaching. - Use AI Chat prompts like "List customer blockers" or "Summarize next steps with owners and dates." - Auto-sync tasks with your team calendar and set SLA-friendly reminders. - Feed recurring issues from summaries into your knowledge base and macros. ### Bottom Line Fieldy is a practical pick for customer support teams that need accurate notes without sacrificing focus. Real-time transcription, speaker tagging, smart tasks, and strong security add up to smoother handoffs and faster follow-through. If your work involves sensitive data, HIPAA-friendly handling and no raw audio storage help reduce risk. If you're upskilling your support team on AI tools and workflows, browse role-specific options here: [AI courses by job](https://completeaitraining.com/courses-by-job/). --- This is the Markdown form of https://completeaitraining.com/news/keep-your-focus-not-a-pen-fieldys-wearable-ai-notes-for/. The whole site is mapped at https://completeaitraining.com/llms.txt.