# Lead AI Logistics Operations in Singapore: Drive Efficiency, Scale Teams, and Transform Last-Mile Delivery with Rida

> Rida builds an AI platform managing SOP-driven deliveries across sectors with autonomous agents and human support. Lead operations, optimize fleets, and drive automation in Singapore.

- Type: AI news
- Page: https://completeaitraining.com/news/lead-ai-logistics-operations-in-singapore-drive-efficiency/
- Published: 2025-09-02
- Updated: 2025-09-02
- Author: Jeroen Erne
- Jobs: Operations
- Reading time: 2 min

### Head of Operations (Singapore) — Rida

Rida is building an AI-powered platform that manages complex, SOP-driven deliveries for enterprises across healthcare, F&B, and other sectors. The platform combines autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human support to handle deliveries at scale.

#### The Role

As Rida’s Head of Operations, you'll own client operations, turning client SOPs into repeatable processes, maintaining strong SLA performance, and scaling a hybrid team that operates both on-site and offshore. This role requires hands-on involvement, data analysis, and close collaboration with Product and Engineering teams to improve automation and optimize processes.

#### What You’ll Do

- **Own client operations & service excellence:** Codify and refine SOPs, ensure SLAs are met consistently, and lead smooth client onboarding and steady-state service.
- **Lead and execute:** Manage operations teams against KPIs and step in directly to resolve issues when necessary.
- **Run fleet & driver performance:** Grow and optimize fleets for productivity and profitability, maintain driver standards, and support contractor agreements.
- **Be data-driven:** Build and own dashboards, track key metrics like on-time percentage, first-attempt success, and cost per drop to drive improvements.
- **Improve margins & scope:** Understand cost and profit drivers, tighten operations, and identify upsell or expansion opportunities within existing accounts.
- **Partner with Product/Engineering:** Translate frontline challenges into actionable requirements and advocate for automation and clean data flows.
- **Hire, coach, and set culture:** Build an accountable team with clear training playbooks, and manage offshore back-office functions.
- **Handle start-up extras:** Ensure compliance with regulations like PDPA and WSH, assist with contract reviews, and support go-to-market and upsell efforts.

#### What Success Looks Like (First 3–6 Months)

- A live SOP library with a QA loop for top accounts and clear incident management playbooks.
- Operations dashboards tracking key metrics with weekly reviews and follow-up actions.
- Improved fleet productivity, fewer escalations, and seamless collaboration with Product/Engineering on automation projects.

#### What You Bring

- **Operations leadership experience (3+ years):** Background in logistics, tech-enabled services, or marketplace operations with hands-on SLA management.
- **Analytical skills:** Proficiency in Excel or Google Sheets, comfort with metrics and funnel analysis; SQL knowledge is a plus but not required.
- **Strong communication and people skills:** Ability to make clear decisions, write crisply, and stay calm during live operations.
- **Financial awareness:** Understanding unit economics, budgets, and how operational changes impact margins.
- **Compliance mindset:** Respect for regulated workflows and secure handling of data in daily operations.

#### What We Offer

- **Impactful Role:** Join a small, focused team changing logistics in Singapore. Work closely with C-level executives and influence product strategy and design.
- **Growth Opportunities:** Accelerate your career and leadership skills with fast responsibility growth. Promotions are based on merit and impact.
- **Competitive Package:** Market-aligned salary, benefits, and performance bonuses.
- **Innovative Environment:** Work at the intersection of AI and operations alongside technologists and innovators improving last-mile delivery.
- **Location:** Singapore-based with hybrid work flexibility. Core hours are weekdays with some flexibility for live operations.

#### How to Apply

Send your CV to justin@rida.ai.

#### Required Skills

- Business Operations
- Operations Management
- Project Leadership
- Project Management
- Operations Culture

#### Working at Rida.ai

At this AI logistics startup, you’ll collaborate with a dedicated team of engineers, developers, and logistics experts focused on improving delivery experiences for merchants and customers. The company also emphasizes reducing the carbon footprint of city logistics.

---

This is the Markdown form of https://completeaitraining.com/news/lead-ai-logistics-operations-in-singapore-drive-efficiency/. The whole site is mapped at https://completeaitraining.com/llms.txt.