Course overview
Start hereAI for Customer Experience Managers
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Priya's Wednesday, two ways

8 lessons · 26 prompts

A day in the life of a Customer Experience Manager: what changes with these prompts.

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Priya, a customer experience manager at a home goods retailer.

It is Wednesday morning. Priya opens a spreadsheet with this week's survey comments. She copies the comments into Claude and asks for a summary of themes and sentiment. In a few minutes, she sees the top themes: delivery delays, confusing return labels, and helpful phone staff.

She uses ChatGPT to cluster the delivery delay complaints and explore possible root causes. The AI suggests checking the carrier handoff schedule and the warehouse packing notes. Priya marks a couple of pain points to discuss with her team.

Next, she drafts a journey map for the online return process using Gemini. She gives it her notes from customer calls and asks for touchpoints and stage summaries. The draft is rough, but it gives her a starting point to edit.

With the time she saves, Priya leaves work on time instead of late. She uses the extra hour to cook dinner with her family and read a novel. The AI did not make the decisions, but it helped her get to the decisions faster.

Before

  • Inbox full of survey comments
  • Journey maps half-finished
  • Pain points guessed, not grouped
  • Updates written late at night

After this course

  • Feedback themes in one view
  • Journey maps ready for review
  • Pain points ranked with clear causes
  • Team updates sent before lunch

What you'll learn

  • Map Customer Journeys: Use AI to draft journey maps, touchpoint lists, and stage summaries from your notes.
  • Analyze Customer Feedback: Use AI to summarize survey comments, tag themes, and find sentiment patterns.
  • Identify Pain Points: Use AI to cluster complaints, explore root causes, and prioritize what to fix.
  • Plan Improvements: Use AI to turn pain points into action plans, briefs, and rough estimates.
  • Communicate and Update: Use AI to draft customer responses, internal updates, and feedback-loop messages.
  • Track Experience Metrics: Use AI to define CX metrics, build tracking plans, and explain changes to leaders.
  • Design Loyalty Programs: Use AI to brainstorm loyalty benefits, draft rules, and create retention messages.
  • Coordinate Teams and Scale: Use AI to run cross-team workshops, coach frontline staff, and build reusable CX prompts.

How this course works

  1. 8 lessonsOne task of your job each, from map customer journeys to coordinate teams and scale cx.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish and keep the prompts as your own library.