Course overview
Start hereAI for Global Heads of IT
START HERE

AI for Global Heads of IT (Prompt Course)

15 lessons · 276 prompts

A day in the life of a Global Heads of IT: what changes with these prompts.

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Start here: Practical AI workflows for Global Heads of IT

This course gives senior IT leaders a coherent, end-to-end way to apply AI across enterprise technology functions. It brings together strategy, governance, operations, risk, and workforce enablement so you can turn AI from a set of experiments into dependable outcomes-lower costs, higher service quality, faster delivery, and stronger resilience.

What you'll learn

  • How to build an AI operating model for IT: roles, decision rights, guardrails, and a repeatable way to move from pilots to scaled use
  • Ways to create reliable workflows that combine AI with your policies, processes, and data-without exposing sensitive information
  • Methods for outcome tracking: baselines, target setting, and KPI packs for service quality, cost, risk, and delivery speed
  • Patterns for safe, effective use across service desk, infrastructure, cloud, network, cybersecurity, data, and engineering
  • How to integrate AI into daily tools and processes (ITSM, CMDB, incident workflows, knowledge management, change, and vendor reviews)
  • Approaches for governance and compliance across global regions, with auditability and clear accountability
  • Strategies for workforce enablement: role-based upskilling, change management, and responsible use practices

How this course works

  1. 15 lessonsOne task of your job each, from strategic it planning to it customer support optimization.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish with the exam and a certificate for LinkedIn.