Priya's Thursday, two ways
9 lessons · 35 prompts
A day in the life of a Medical Practice Manager: what changes with these prompts.
Track progress as a memberPriya is the practice manager at a busy family medicine clinic.
Priya arrives at 7:30 a.m. Two medical assistants called in sick, and the front desk is already short. She opens ChatGPT and types the scheduling prompt: 'Draft a revised schedule for today with two MAs out. We have three providers and need coverage from 8 a.m. to 5 p.m.' The AI gives her a plan she can adjust in ten minutes.
A patient left an angry voicemail about a long wait. Priya uses the complaint response prompt in Claude. She writes: 'Draft a reply to Mrs. Chen about her 45-minute wait yesterday. Apologize, explain we had an emergency, and offer a call from the office manager.' The draft is kind and clear, and Priya adds a personal note before sending.
Later, Priya needs to understand the monthly financial report. She pastes the numbers into Gemini with the financial summary prompt: 'Summarize this report for a staff meeting. Highlight changes in supply costs and patient visits.' The AI gives her three bullet points she can share. She also uses the patient communication prompt to draft a reminder about new mask rules, making sure it sounds warm and not scary.
By 4 p.m., Priya has finished the schedule, sent the complaint reply, and prepared the financial summary. She leaves on time and stops at the community garden to water her tomatoes. The time she won back goes to her family and her own health, not more paperwork.
Before
- Schedules fall apart before the first patient arrives.
- Complaint letters take hours to get right.
- Financial reports sit unread until the weekend.
- Every day ends with a to-do list still full.
After this course
- Schedules adjust in minutes, not hours.
- Complaint replies go out the same day.
- Financial summaries are ready for the morning huddle.
- Work stays at work, and evenings are yours.
What you'll learn
- Staff scheduling: Draft and adjust staff schedules, handle time-off requests, and ensure coverage.
- Complaint responses: Write empathetic and professional replies to patient complaints that turn negative experiences into improvements.
- Financial summaries: Interpret financial reports and pull out key insights for decisions and stakeholder updates.
- Recruitment support: Create job descriptions, screening questions, and interview guides for medical practice roles.
- Compliance documents: Draft and review compliance policies, training materials, and documentation to meet regulatory standards.
- Patient communication: Craft clear and compassionate messages to patients about policies, reminders, and health information.
- Workflow plans: Analyze workflows, find bottlenecks, and propose improvements for better efficiency and patient flow.
- Performance management: Prepare performance reviews, address disciplinary issues, and develop improvement plans for staff.
How this course works
- 9 lessonsOne task of your job each, from staff scheduling & coverage to strategic planning & budgeting.
- Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
- Tick and completeTick the prompts you tried and mark each lesson complete.
- Get certifiedFinish and keep the prompts as your own library.