Course overview
Start hereAI for User Support Specialists
START HERE

AI for User Support Specialists (Prompt Course)

15 lessons · 201 prompts

A day in the life of an User Support Specialist: what changes with these prompts.

Track progress as a member

Start here: cut response times and raise satisfaction with an AI-ready support workflow

AI for User Support Specialists (Prompt Course) gives support teams a clear, practical path to apply AI across the entire customer care lifecycle-from the first inquiry to post-resolution analysis and continuous improvement. You will learn how to guide AI with well-structured instructions that produce consistent, accurate, and on-brand output for tickets, chats, documentation, training, and analytics. Each module builds on the previous one so you can go from quick wins to a scalable, quality-controlled operation.

How this course works

  1. 15 lessonsOne task of your job each, from customer inquiry response to performance metrics analysis.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish with the exam and a certificate for LinkedIn.