Intro · 3:57
Course introduction
Seven modules and a certificate.
- For job seekers, current staff and business owners training teams.
- Great service helps your employer succeed — and your career.
- Seven modules, then an assessment and certificate.
| Reason | Benefit to you |
|---|---|
| Employer success | Job security |
| Skills | Promotion and salary |
| Certificate | CV and interviews |
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How many modules?
Seven.
Use of the certificate?
CV and job interviews.
0:00 So if you want to excel at customer service and more importantly earn a certificate of completion, make sure you watch this course and take notes. Who is this customer service training course for? It is for the following people. Number one, job seekers who want to become workplace ready and impress employers with their certificate. Number two, employees and customer facing staff who want to improve their customer service skills and confidence. So if you already work in customer service and you want to improve your skills, this course is also for you.
0:45 The course is also for business owners and employers who want to train their teams to deliver outstanding customer service. So if you are a business owner, get your new employees to study this course. The course is also for managers, leaders and supervisors who want to develop high performing customer service teams. And the course is also for teachers, trainers and educators who are looking for a ready-made customer service training resource. So finally, this course is for anyone who wants to provide exceptional customer service and also build strong lasting customer relationships.
1:35 And by the end of this course, you will have the skills and confidence to deliver exceptional customer service and also earn the all important certificate of completion which will have your name included and the link to access your certificate and all of the course resources is in the top comment below this video. Now, there are three reasons why you must become great at customer service. Number one is because it helps your employer be successful, and that's good for you.
1:58 When your employer succeeds, your job becomes more secure and also full of opportunities. Reason number two, you will gain certification, which makes you more employable. This course comes with a certificate of completion, which you can include on your CV or resume, and also show off at job interviews. And the third reason why you must become great at customer service is because it will accelerate your career progression. The more skills you develop, the easier it is to get a new job, get promoted, and increase your salary.
2:48 Let me quickly work through the contents of this training course. There are seven quick modules. Module one is understanding customer expectations. Module number two is professional first impressions, your tone, body language, and attitude. Module number three is the five essential elements of great customer service. Module four is how to handle difficult customers calmly. Module five, the five things you must never say to any customer. Module six, the seven powerful things you must say to customers. And module seven is how to turn complaints into positive outcomes.
3:38 And then, at the end, you will have to quickly undertake the course assessment, and you will earn your certificate of completion, which is a great thing to have. As I said, you can include it on your CV or resume, and also print it off
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