Complete AI Training
Sign inGet my AI kit

Your job's AI kit

Get your AI kit

Tell us who you are and what you do. We show you your kit right away and email you the link: skills, prompts, AI agents, MCP servers and courses for your job.

500+ jobs ready, and we make a kit for any other job. No payment needed to look.

Share

Video course · 9 chapters · 35 min · certificate

Customer Service Certification: Practical Skills & Training Masterclass

Richard McMunn's customer service masterclass in seven modules: meeting customer expectations, first impressions, the five essentials of great service, handling difficult customers calmly, what never to say and what to say, turning complaints into positive outcomes, and a ten-question end-of-course assessment.

Become a memberAlready a member? Sign in

What you'll learn

  • Define great customer service and why it matters
  • Meet and exceed customer expectations
  • Make strong first impressions with tone and body language
  • Stay CALM with difficult customers
  • Use the right phrases and avoid the wrong ones
  • Resolve complaints with LAST and follow-up

Chapters

9 chapters · 35:28
  1. 3:57 01Intro Members Course introduction Seven modules and a certificate.
  2. 6:37 02Expectations Members Module 1: Understanding customer expectations Meet them, then exceed them.
  3. 1:37 03First impressions Members Module 2: Professional first impressions Tone, body language, attitude.
  4. 5:30 04Essentials Members Module 3: Five essential elements of great service The core five.
  5. 2:00 05CALM Members Module 4: Handling difficult customers calmly Stay in control.
  6. 1:31 06Avoid Members Module 5: Five things never to say Phrases that hurt.
  7. 2:05 07Say Members Module 6: Seven powerful things to say Make them feel valued.
  8. 3:34 08Complaints Members Module 7: Turning complaints into positive outcomes LAST.
  9. 8:37 09Assessment Members End-of-course assessment Ten questions.