Overview and business value

0:00 Let's dive in. So, what exactly is this solution? So, think of this, not just as an dashboard, but as a real-time partner for your sales workforce. It creates an intelligent layer that sits right next to your sales, uh, sales person or the sales agent, and it guides them before, during or after every interaction with the customers. So, and today, we present, uh, the agent co-pilot powered by Snowflake. So, we have basically designed this solution, uh, specifically for insurance domain, but we have tailored this, uh, to three different, uh, audience.

0:40 The first is the frontline sales agents who wants to close the deal. Uh, second is the customer, uh, call center representatives who handles complex queries. And the third is the quality assurance for the compliance manager who wants to get insights or visibility into those conversations. So, the next question, why does it matter? So, on a high level, we actually, uh, we focus on three business values. The first is efficiency. Uh, we are slashing down the call preparation time and by, by automating the data discovery process.

1:20 And the second, uh, is the revenue. So, we also uncover the apparent sales opportunities. I mean, I say apparent sales opportunities, it's like, uh, cross-selling opportunities that the agents are currently missing. And the third is the quality analysis, as we move the quality analytics from, uh, quality analytics from, uh, spot checking the calls to a complete 100% automated compliance system. Uh, the challenges, okay, let's talk about the challenges. Why we wanted to build this system, right?

2:00 So, I was just talking about the sales agents, uh, sales agents having trouble in cross-sellings. So, let's, let's look into the reality of, like what, what, what the insurance sales, what the insurance sales is today.