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Certification

Certification in Building AI Copilots for Customer 360 & Call Analytics

Become certified in building AI copilots on Snowflake Cortex AI. You'll unify customer 360 data, boost cross-sell revenue, and automate call scoring for QA and compliance,helping agents sell smarter, faster.

Exam of 10 to 20 questionsCertificate for LinkedInIntermediate · Expert, technical
SalesCustomer supportOperations
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The exam

Take the certification exam

Multiple-choice questions about the course. Pass with 70% or more and your certificate is issued at once, with a public page and an "Add to LinkedIn" button.

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What the exam covers

2 questions from each of the 11 chapters of the course

20 multiple-choice questions, drawn fresh for every attempt. Pass with 70% or more.

  1. 01Overview and business value2:11
  2. 02Why cross-selling is hard2:50
  3. 03Data architecture1:32
  4. 04Customer 360 capabilities2:56
  5. 05Tech stack and life events2:34
  6. 06The recommendation engine1:27
  7. 07AI script generation1:52
  8. 08The agent interface1:06
  9. 09Generating recommendations2:35
  10. 10Call quality analytics1:39
  11. 11Coaching and conclusion2:27
About the course

This certification is a hands-on video course that walks you through building an AI copilot on Snowflake Cortex AI, bringing your customer 360 data together and turning every call into a coaching opportunity. You'll walk away with practical skills that translate directly into increased productivity, sharper decision-making, and a future-proof edge in an AI-driven job market. If you're looking to deliver real business results,higher cross-sell revenue, better agent performance, and airtight QA,this course is absolutely worth your time.

This certification covers the following topics:

  • Snowflake Cortex AI architecture and core concepts
  • Building a unified Customer 360 data model
  • AI copilot design patterns and workflow orchestration
  • Call transcription with speech-to-text integration
  • Sentiment analysis and automated call quality scoring
  • Cross-sell and upsell opportunity detection
  • Real-time agent guidance and feedback loops
  • QA automation and compliance reporting
  • Deploying and scaling your copilot in production
  • Measuring copilot performance and ROI

Jobs this certification suits

Our AI checked this certification against 500 jobs; these get the most out of it. Each job links to its learning path.

Revenue Operations ManagersSales Operations AnalystsChief Revenue Officers (CROs)Manager of SalesSales and MarketingsCall Center SupervisorsCustomer Success ManagersVP of SalesSales ManagerSales ManagersChief Sales Officers (CSOs)CRM Managers