This certification is a hands-on video course that walks you through building an AI copilot on Snowflake Cortex AI, bringing your customer 360 data together and turning every call into a coaching opportunity. You'll walk away with practical skills that translate directly into increased productivity, sharper decision-making, and a future-proof edge in an AI-driven job market. If you're looking to deliver real business results,higher cross-sell revenue, better agent performance, and airtight QA,this course is absolutely worth your time.

This certification covers the following topics:

  • Snowflake Cortex AI architecture and core concepts
  • Building a unified Customer 360 data model
  • AI copilot design patterns and workflow orchestration
  • Call transcription with speech-to-text integration
  • Sentiment analysis and automated call quality scoring
  • Cross-sell and upsell opportunity detection
  • Real-time agent guidance and feedback loops
  • QA automation and compliance reporting
  • Deploying and scaling your copilot in production
  • Measuring copilot performance and ROI