Course overview
Start hereAI for Community Managers
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Diego's Wednesday, two ways

9 lessons · 24 prompts

A day in the life of a Community Manager: what changes with these prompts.

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Diego, a community manager for a meal planning app

Diego starts his Wednesday with 200 new members who joined over the weekend. He opens ChatGPT and uses the Welcoming New Members prompt to draft a warm welcome. He adds the app's name and a friendly tone, then edits the message to sound like him.

Next, he sees a thread about a new feature that confused some members. He uses the Answering Member Questions prompt to draft a clear reply. He changes a few words and posts it. Then he uses the Planning Community Events prompt to plan a live cooking demo for next week, with run-of-show notes and an announcement.

After lunch, Diego uses the Reading Engagement Metrics prompt to summarize last week's numbers for his manager. He turns a messy spreadsheet into three plain sentences. He also uses the Collecting Member Feedback prompt to design a short survey about the new feature.

By 3 p.m., Diego has finished his daily tasks. He spends the time he won back by calling three longtime members to thank them. He also starts sketching an ambassador program, something he never had time for before.

Before

  • Inbox never empties
  • Welcomes feel copy-pasted
  • Events take all week
  • Reports eat Friday afternoons

After this course

  • Welcomes feel personal again
  • Events planned in an hour
  • Reports write themselves
  • Time for real conversations

What you'll learn

  • Daily Engagement Posts: Draft daily prompts, polls, and member spotlights that keep your community active.
  • Welcoming New Members: Create warm welcome messages, intro prompts, and onboarding steps for new members.
  • Answering Member Questions: Draft clear, friendly replies to common questions, complaints, and sensitive messages.
  • Planning Community Events: Plan event details, announcements, run-of-show notes, and recaps that boost attendance.
  • Building Content Calendars: Map weekly themes, generate post ideas, and repurpose top content into a steady calendar.
  • Reading Engagement Metrics: Turn analytics into plain-English summaries, spot trends, and draft reports for stakeholders.
  • Collecting Member Feedback: Design surveys, synthesize feedback, and turn member comments into clear recommendations.
  • Planning Growth Campaigns: Design referral campaigns, ambassador programs, and outreach plans that grow your community.

How this course works

  1. 9 lessonsOne task of your job each, from daily engagement posts to planning growth campaigns.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish and keep the prompts as your own library.