AI for Crisis Communications Managers (Prompt Course)

What you'll learn

• How to set up an AI-assisted crisis operating rhythm: intake, triage, prioritization, escalation routes, and approval checkpoints.
• Ways to transform high-volume inputs into clear briefs: consolidating media, social, and stakeholder signals into usable situational summaries.
• Techniques for drafting messages that are consistent, accessible, and adaptable across channels and audiences.
• Practical methods to detect, assess, and counter rumors and misinformation, including criteria for response or non-response.
• Approaches for meaningful community outreach that centers empathy, two-way communication, and cultural and linguistic inclusion.
• Data privacy and security guardrails that reduce risk: redaction practices, consent-aware workflows, data minimization, and safe-use policies for prompts.
• Governance and accountability: audit trails, version control, role clarity, and human-in-the-loop approvals.
• Quality assurance techniques: fact-check loops, source attribution requests, bias checks, and structured output formats that make review faster.