Course overview
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Priya's Thursday, Two Ways

8 lessons · 24 prompts

A day in the life of a Mediator: what changes with these prompts.

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Priya, a community mediator who handles neighbor and workplace disputes.

Priya starts Thursday with two cases and a full inbox. The first is a fence dispute between two neighbors. She opens ChatGPT, pastes her intake notes about a leaning fence, a barking dog, and an old survey, and asks for a first-meeting agenda with 30-minute blocks and a short opening script. She also uses Claude to turn the mediation rules into a plain email for one party who has never been in mediation and is nervous.

After lunch, she turns to a workplace case at a small bakery. Two employees and the manager disagree about weekend scheduling. Priya pastes their long messages into Gemini and asks for a neutral summary that keeps each person's concerns. She then asks for the interests underneath the demands, like fair rotation, reliable school pickup, and enough rest before Monday.

With those notes, Priya uses ChatGPT to find common ground and propose settlement options. Both sides want a predictable schedule and no lost pay. She asks for three balanced options, tests one about rotating Saturdays with a swap list, and edits the wording so it sounds calm and fair. She drafts the agreement in Claude, checks that it stays neutral, and sends follow-up emails.

By 4:30, her case notes are done and the agreement is ready to review. She walks to pick up her daughter, cooks a slow dinner, and reads on the porch. The evening is hers because the writing did not follow her home.

Before

  • Notes pile up after each session
  • First meetings feel rushed
  • Neutral summaries take too long
  • Follow-up slips through the cracks

After this course

  • First meeting agenda ready in minutes
  • Both sides feel heard clearly
  • Agreements sound calm and fair
  • Evenings are mine again

What you'll learn

  • Prepare First Meeting: Use AI to sort intake notes and draft a clear agenda with time blocks.
  • Explain the Process: Turn mediation rules into plain words for nervous or first-time parties.
  • Capture Both Sides: Ask AI for balanced summaries that keep each party's concerns intact.
  • Clarify Needs: Move from stated demands to underlying interests and useful questions.
  • Find Common Ground: Spot shared goals and small agreements that can build momentum.
  • Propose Options: Brainstorm balanced settlement ideas and reality-test them before you offer.
  • Draft Agreements: Shape tentative deals into clear, neutral written terms and case documents.
  • Follow Up: Handle post-session follow-up, scheduling, and records in your neutral tone.

How this course works

  1. 8 lessonsOne task of your job each, from prepare for first meeting to follow up and practice admin.
  2. Ready-to-paste promptsCopy, fill in the parts in {{brackets}}, paste into ChatGPT, Claude or Gemini.
  3. Tick and completeTick the prompts you tried and mark each lesson complete.
  4. Get certifiedFinish and keep the prompts as your own library.