Introduction and Zendesk

0:00 hello science community in this video we are going to explore five AI tools to boost your customer service performance before moving on please don't forget to subscribe to our Channel put your thumbs up and enjoy the video the first tool on the list for help for helping you improve and boost your customers experience is zendesk here you can see its website and in this section you can see all the products that it offers so we are interested in this zendesk for uh service and when we go here and go down we can see the benefits that this product has for us such as creating meaningful connections and scaling your service offering when we go down we can also see the features that it uses it uses most importantly Ai and Automation and then a little bit down we can see all the service capabilities that it offers such as messaging area and automation uh voice analytics and Reporting Etc and now let's explore them a bit in depth and here is their interface and dashboard for working and in this customer support channels we can see what kind of what

1:14 means do uh they have to help us boost our customer experience so we can see the email they provide an email address for your customers uh reaching out to you also messaging and live chat and voice so that you can connect with your customers on the phone um whenever they need you and The Help Center uh when we go here managing a live chat we can see um what uh it offers and it is a mobile friendly tool um and here we can see what it offers chat with customers in real time and continue conversation when it's convenient for them and also they get an instant answer rather than waiting for someone to respond to them and in this reporting and analytics we can see that