Video course · 2 chapters · 10 min · certificate

AI Tools to Improve Your Customers Support

Name: AI Tools to Improve Your Customers Support
Price: 19 USD

Five AI tools to boost customer service: Zendesk's AI and data views, then Freshworks, Intercom, Helpshift and Ada for automated, data-driven support.

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What you'll learn

Use Zendesk's AI and analytics
Compare Freshworks, Intercom, Helpshift and Ada
Pick a support tool for your needs

Chapters

2 chapters · 9:52

2:07 01Zendesk Members Introduction and Zendesk AI in a leading help desk.
7:45 02Tools Members Freshworks, Intercom, Helpshift and Ada More platforms.

Jobs this course suits

Our AI checked this course against 500 jobs; these get the most out of it. Each job links to its learning path.

Customer Support Representatives Customer Experience Managers Customer Success Managers Customer Onboarding Specialists Technical Support Specialists User Support Specialists Call Center Supervisors Customer Service Managers Help Desk Technicians Service Managers Online Sellers Receptionists

Membership

Become a member

Personal Save 69%Full access to everything (AI kits, courses, certifications, AI plugins and more)Billed every month, cancel any time $9$29/month

Info

Your job's AI kit, and every other job's: skills, prompts, AI agents, MCP servers and AI apps
Added to ChatGPT, Claude or Microsoft 365 Copilot, and we guide you through every step
All AI video courses and prompt courses, with unlimited certifications for LinkedIn
The AI Coach: a daily brief, new ideas and a lesson for your job
Updates included, and a kit made for you after you join
Build your own AI tools, no code

Business Save 69%Everything in Personal + up to 50 people of your business get accessBilled every month, cancel any time $90$290/month

Info

You plus up to 50 people on one plan
A team page: invite people by email, remove them any time
Each person gets AI set up for their own job
See everyone's progress, plus a monthly team report
Spreadsheet export and an API for your HR systems

Pay monthly instead

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Certification

Certification: Enhancing Customer Support with AI Tools and Techniques

Finish the chapters, then pass the exam (2 questions per chapter, 70% to pass). Your certificate gets a public page and an "Add to LinkedIn" button.

About the certification

In every chapter

A short chapter of the original video
Key points and a cheat sheet
A hands-on exercise
A quick check with answers