Introduction and context

0:00 hello everyone and bonjour to Lemon thank you for joining Deloitte AI Institute Canada for today's very exciting panel discussion today we're talking about generative AI in the government and public service sector my name is Lisa Purdy and I'm the Deloitte national government public services leader in Consulting and I'll tell you right off the top I'm an imposter on this topic I'm learning as many of us are the exciting potential this has not only in our society but what we can do for our citizens through our government services before we begin I'd like to start with a land acknowledgment we acknowledge the indigenous people of our lands Deloitte Canada has offices with representation across most of the country and respects the role of our indigenous peoples of the past present and future this web webcast for future reference will be recorded and made available on the Deloitte AI Institute webpage you'll also be able to view the video in the official languages of your preference So today we're talking a lot about generative artificial intelligence known as generative AI many of our speakers will tell you much more about that but what I'm here to tell you is there's a lot of global attention on this it's in fact almost impossible to have missed discussions on

1:09 this topic of late but what's interesting is of late we've really seen how AI has stimulated the imagination of many on how we can use it to benefit Society it's also garnered a lot of discussion around the ethical regulatory legal and intellectual property concerns critical elements that we need to think in our government and public services sector as we advance its use in a responsible way throughout our country there's no denying the era of AI is with us but the real question is how responsible leaders in government and public service can harness its power to really improve how government operates itself and meets the needs of its citizens along the way you know recent survey said an overwhelming 70 percent of Business Leaders support government investment in fundamental AI research and we expect that to continue in 2024 and Beyond with this it's pretty exciting what generative iei can do for us and the best way to think about it is to think about the growing list of use cases in government and public service that can really not only capture the attention but Garner the impact that we're all looking for these kinds of things we're going to look through today you'll hear about whether or not it's

2:17 having our public servants use generative AI to consider how we can plan new infrastructure projects in a very different way address citizen queries adjudicate bail hearings triage Health Care Services we also need to think about how it is we can use it in a learner an experiential perspective how we can deliver the educational experience within our government and public services in a very different way for those of you who work in government public service it could revolutionize the approach to talent management Recruitment and career progression in an era of increasing competition for the highest and best talent in our country it also allows us to imagine the possibilities in our life sciences and healthcare industry whether it's advancing the process of drug trials or drug Discovery analysis of health records and medical data in a way that really allows us to think very differently about the individual needs of each person in advance of their health health and well-being of late we've seen a massive shift in terms of generative AI tools and part of that has been the accessibility of the end user interface which is automated software engineering making it faster and easier to develop digital Solutions

3:26 and with this has come an ability to really develop unlimited engineering designs and test scenarios across public services to really see how we can with speed and Effectiveness transform the impact we're having really we're in an era that allows us to go from this is really cool technology so these are really meaningful impacts that we can have and what we're going to try and do today is explore some of the use cases that allow us to get that meaningful impact which is where we all want to be to do this we're going to focus on what we mean at Deloitte when we say Deloitte without without con AI without context is meaningless what does that mean for us it means generative AI really needs to be put in the context of the most complex and challenging challenges of our country whether that's help with modernizing of government whether that's in back office transformation of which our our provinces our federal government our municipals our agencies have struggled with for years exploring the future of work for a more competitive Talent landscape meaningful financial disbursements and payments all work that is core to government services that can be helped through in modernization

4:34 agenda using generative AI we can also help prepare the country for a future that's more sustainable and competitive we need to bring those two Dimensions together and think about ways to work differently to have a more impactful outcome we also want to focus on the health well-being and security of Canadians and our indigenous people we know through that it means we have to dramatically change the reach and longitudinal connection we have with peoples as opposed to the transactional way in which services are delivered today and generative AI can be a big piece of that puzzle so in this webcast we're going to dialogue with you about these kinds of Dimensions you're going to hear from our experts on what is generative AI how Enterprises and citizens can use the tool and how do we get started it's a massive concept and we've got real and