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Course: AI & ChatGPT for Live Chat Assistance (Updated 2025)

Explore how Generative AI and ChatGPT can transform live chat support by providing quick, smart responses. Gain insights on utilizing these tools for dynamic communication, elevating customer service and enhancing user engagement and satisfaction.

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Course: AI & ChatGPT for Live Chat Assistance (Updated 2025)

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In this Course we cover the following items:

Task: Live Chat Triage
AI & ChatGPT to support with Basic Troubleshooting
AI & ChatGPT to support with Product Information
AI & ChatGPT to support with Order Assistance
AI & ChatGPT to support with Technical Support
AI & ChatGPT to support with Billing Inquiries
AI & ChatGPT to support with Customer Feedback
AI & ChatGPT to support with Escalation Handling
AI & ChatGPT to support with Chat Quality Assurance
AI & ChatGPT to support with Knowledge Base Maintenance
AI & ChatGPT to support with 24/7 Live Chat Support
AI & ChatGPT to support with Proactive Chat Engagement

AI & ChatGPT to support with Personalized Troubleshooting
AI & ChatGPT to support with Multilingual Support
AI & ChatGPT to support with FAQ Integration
AI & ChatGPT to support with Real-time Issue Resolution
AI & ChatGPT to support with Product Recommendations
AI & ChatGPT to support with User Onboarding Assistance
AI & ChatGPT to support with Feedback Collection
AI & ChatGPT to support with Escalation Management
AI & ChatGPT to support with Training and Education
AI & ChatGPT to support with Performance Analytics
Course Conclusion

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