Certification
Certification: Microsoft AI Sales Agents Explained
Validates your ability to explain Microsoft’s Sales Chat and Sales Agent, customize them with Copilot Studio, and compare them to Copilot for Sales.
The exam
Take the certification exam
Multiple-choice questions about the course. Pass with 70% or more and your certificate is issued at once, with a public page and an "Add to LinkedIn" button.
What the exam covers
2 questions from each of the 4 chapters of the course
8 multiple-choice questions, drawn fresh for every attempt. Pass with 70% or more.
- 01Introduction: Microsoft’s New AI Sales Agents / What is Sales Chat?4:27
- 02What is Sales Agent? (How It Works & Benefits)4:28
- 03Can You Customize & Extend These Agents?1:18
- 04How Do They Compare to Copilot for Sales?2:49
What it certifies
This certification confirms that you understand Microsoft’s two new AI sales agents announced in March 2025, how they work, and how they fit alongside Copilot for Sales.
Skills you prove
- Identify the two new Microsoft AI sales agents and their roles
- Describe how Sales Chat unifies CRM, email, meeting, and file data
- Explain how Sales Agent qualifies inbound leads and sends proactive alerts
- Recognize customization options using Copilot Studio
- Compare Sales Chat, Sales Agent, and Copilot for Sales
- Recall preview availability and licensing considerations
Who it is for
Sales professionals, CRM administrators, and AI enablement leads who need to understand Microsoft’s evolving AI sales toolset and articulate how these agents fit into sales workflows.
How the exam works
The exam includes multiple-choice questions drawn from each lesson: Introduction to Microsoft’s New AI Sales Agents and Sales Chat, Sales Agent, Customization with Copilot Studio, and comparison with Copilot for Sales.