AI for Agents: Enhancing Customer Service Speed and Quality Without Increasing Headcount
AI-powered tools help customer service teams deliver faster, personalized support without growing their workforce. Learn how leaders use AI to boost efficiency and improve customer experience.
AI for Agents: How to Deliver Better Customer Service, Faster
Customer service teams face increasing pressure to provide quick, personalized support without expanding their workforce. AI-powered agent assist tools offer a practical solution to meet these demands efficiently.
This on-demand webinar brings together customer service leaders from Iterable, ISG, and Grammarly to share how AI is being used to support agents, streamline processes, and improve the overall customer experience.
Why You Should Watch
Whether you're leading a global support team or planning to introduce AI in your contact center, this webinar offers actionable insights to help you adopt AI thoughtfully and maintain high-quality service.
Key Highlights
- Why implementing AI in customer service is essential now
- Practical examples of agent-assist tools, including interaction summaries and accent smoothing
- How to spot the best opportunities for AI in your support operations
- Strategies to gain agent buy-in and ensure smooth AI adoption
- Predictions on how the agent role will evolve over the next 1 to 3 years
For customer support professionals interested in AI tools and training, exploring up-to-date AI courses can provide valuable skills to stay ahead.
