The latest insurance technology tracker examines three operational areas: agentic operations, renewal automation, and AI-native distribution models. The analysis separates vendor claims from evidence observed in actual deployments, giving carriers and brokers a clearer view of what is working in practice.
One operational requirement stands out across the findings. Carriers and brokers need to maintain human approval steps and complete audit trails for any system actions that affect coverage or produce customer-impacting changes. This applies regardless of the level of automation in place.
Source: https://therenewalreport.com/