Add-on provider Alps has partnered with resolution-as-a-service (RaaS) innovator Nuvalaw to speed up dispute resolution for insurers, brokers and policyholders. The move comes as Ministry of Justice data shows small claims averaging 37.6 weeks to reach trial and multitrack cases delayed by 54.3 weeks.
The partnership applies intelligent workflows and AI tools to arbitration, with the first proven case already settled in 24 hours. Alps said the arrangement gives brokers and clients early engagement, faster settlements and lower claims leakage, while helping firms meet regulatory expectations and improve loss ratios.
Why arbitration is gaining ground
Michelle O'Reilly, managing director at Alps, said the timing reflects wider frustration with the current system. "This announcement could not be timelier with litigation costs and timelines failing to deliver good outcomes for insurers, brokers and policyholders alike."
O'Reilly said arbitration suits cases where issues are narrow, evidence is complete, and costs are disproportionate to the sums in dispute. "It also keeps the best interests of the policyholder front of mind, progressing claims efficiently, transparently and ensuring they receive damages in full without delay - something that has long eroded trust in the market."
For professionals working in claims and dispute resolution, the shift signals growing appetite for AI-assisted arbitration as an alternative to court schedules. The 24-hour personal injury settlement demonstrates the practical speed gain, even if such outcomes depend on the specifics of each case.
How the process works
Nuvalaw's resolution process connects all parties - lawyers, insurers, brokers and clients - through a single channel. The platform supports early engagement and enables proportionate settlements without abandoning the formal arbitration framework.
That structure matters for brokers who need to show clients a clear path to resolution. It also gives insurers a route to reduce costs without pushing disputes into litigation, where delays and expenses tend to multiply.
Why this matters for insurance professionals
Claims teams, brokers and underwriters should watch how RaaS providers like Nuvalaw reshape dispute handling across the sector. The partnership points to a practical benchmark: if arbitration supported by AI for Insurance can resolve a personal injury claim in 24 hours, the pressure to adopt similar tools will build across the market.
For those working with legal processes in insurance, the development also reinforces the value of understanding how AI for Legal applications fit into claims workflows. Insurers that get comfortable with these tools now are better positioned to manage costs and client expectations as the pressure to shorten timelines grows.
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