Oversee, an AI travel technology platform focused on travel spend optimization and agentic AI solutions, introduced a conversational AI chat experience within its flagship product AgentSee and a full platform redesign at GBTA Convention 2026 in Chicago. The company says the changes will reduce the time consultants spend on repetitive groundwork such as GDS searches and fare rule checks.
The new chat feature lives inside AgentSee's Assist mode, a co-pilot experience that prepares servicing work in advance, handles repetitive groundwork and keeps the travel consultant in control of each decision. It supports requests involving bookings, exchanges, cancellations, fare rule checks and other travel workflows, preparing the information and next steps a consultant needs to complete the request.
The chat is integrated directly into the servicing tools consultants already use, so they can review AgentSee's work, ask questions, request changes and guide the next steps in plain language. The experience uses the same familiar conversational format consultants know from AI tools such as ChatGPT, which Oversee says makes it intuitive from the first interaction.
How Assist works for consultants
Assist reviews incoming requests, completes the initial research and brings the relevant decision points to the consultant. Oversee says that lets consultants spend less time searching the GDS, checking fare rules and gathering information, and more time on customer-facing work. Once the consultant provides instructions or approval, Assist carries out the next steps, such as completing a booking in the GDS or changing an existing reservation.
"Travel consultants already know how to work with an AI chat interface, so we brought that experience into the tools they use every day," said Oded Zilinsky, Chief Product Officer at Oversee. "The goal is to make AgentSee feel familiar from the first interaction, while giving consultants a faster way to review the work, make changes and move a request forward."
AgentSee supports two complementary modes that work together across complex, multi-step travel servicing workflows. Execute handles eligible servicing requests automatically from start to finish. Assist keeps the consultant involved wherever judgment, review or approval is needed, surfaces the relevant decision points through chat and carries out the consultant's instructions.
Together, the two modes automate repetitive, high-volume work while keeping consultants in control of the moments that require their expertise. It is a concrete example of AI Agents & Automation handling multi-step tasks rather than single prompts.
One interface across the platform
Alongside the new AgentSee Assist chat experience, Oversee redesigned its platform across its product suite. Analytics and reporting for air and hotel reshopping, sourcing analytics and AgentSee now sit within one consistent interface. The new interface surfaces the most relevant, actionable insights for each user, from rate availability issues for travel managers to opportunities to increase automation for operations leaders.
Both the AgentSee Assist chat experience and the redesigned platform are available now to Oversee's travel management company partners and corporate clients. Oversee will demonstrate both releases at booth 3428 throughout GBTA Convention 2026 in Chicago.
Why this matters for hospitality and events professionals
Travel consultants and event teams spend a large share of their day on repetitive groundwork: fare rule checks, booking changes, cancellation research. Oversee's update targets exactly that work, with AI completing the initial research and presenting the decision points to a human consultant. For hospitality and events professionals, that is where AI for Hospitality & Events shows up in practice: built into the tools teams already use, not a separate system to learn.
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