Capgemini Launches Resonance AI Framework to Drive Real Business Value and Human-AI Collaboration at Scale

Capgemini Introduces Resonance AI Framework to Drive Real Business Results

On July 3, 2025, Capgemini launched its Resonance AI Framework, a strategic approach to help enterprises scale AI solutions effectively. As most organizations plan to adopt agentic AI within the next two years, the framework focuses on strengthening AI readiness and fostering productive collaboration between humans and AI systems.

Capgemini supports this framework with a comprehensive range of AI transformation services alongside RAISE, a generative AI and AI agents gallery. Together, they guide organizations in translating AI strategies into tangible actions across their operations.

Turning AI Ambition into Measurable Impact

AI presents opportunities that go beyond simple performance improvements—it can drive innovation and reshape businesses fundamentally. The Resonance AI Framework equips leaders to integrate AI deeply into their core operations while encouraging what Capgemini calls “human-AI chemistry.”

This concept is about designing interactions where humans and AI systems work together effectively, building trust and reliability over time. The framework addresses the key factors needed for this collaboration: clear roles, thoughtful interaction design, and adherence to ethical and legal standards.

Three Pillars of the Resonance AI Framework

• AI Essentials (ACCESS): Focuses on unlocking value by combining scalable AI infrastructure, advanced language models, and unique organizational data to generate actionable insights.
• AI Readiness (ADAPT): Prepares organizations for responsible AI use by setting up workforce models, governance, and data infrastructure, including ethical and legal guardrails to ensure safe deployment.
• Human-AI Chemistry (ADOPT): Ensures AI is embedded thoughtfully into workflows and culture, emphasizing collaboration quality and clear responsibilities to foster lasting AI adoption.

A Portfolio Focused on Delivering Outcomes

Capgemini’s framework is backed by a suite of AI-focused services that help companies realize business value quickly:

• Creating and implementing AI strategy roadmaps
• Developing AI-driven products and experiences
• Enhancing go-to-market approaches with AI
• Improving business processes through AI-powered operations
• Accelerating IT transformations with AI

These services leverage RAISE, an evolving platform of generative AI tools and agents. Organizations across industries, from manufacturing to finance, are applying the framework to automate processes, innovate customer engagement, and optimize IT support.

For instance, a global pharmaceutical company used agentic and generative AI to cut IT service desk handling times by 20%, increase first-contact resolutions, achieve 80% zero-touch automation, and reduce costs by 40%.

Capgemini’s Commitment to AI Leadership

The Resonance AI Framework builds on Capgemini’s ongoing investments in AI capabilities. In the past two years, the company has trained over 150,000 employees in generative AI, established AI Centers of Excellence, and launched two AI-focused labs. Its partnerships with industry leaders like AWS, Google Cloud, Microsoft, and Mistral AI strengthen its position in delivering enterprise AI solutions.

Capgemini’s efforts have been recognized by the Forrester Wave™: AI Services, Q2 2024, confirming its role as a trusted partner for businesses pursuing AI-driven transformation.

Executives interested in learning more about the Resonance AI Framework and how it can accelerate AI adoption in their organizations can explore further resources at Complete AI Training.