Cognigy Achieves Microsoft Solutions Partner Status to Deliver Enterprise-Grade AI Agents on Azure

Cognigy Earns Microsoft Solutions Partner with Certified Software Status

Cognigy, a leader in AI-powered customer service solutions, has reached the highest level of partnership within Microsoft’s AI Cloud Partner Program. This achievement highlights Cognigy’s success in helping enterprises enhance customer support by reducing wait times, speeding up service, and improving satisfaction—all within the Microsoft ecosystem.

As a Top Tier Partner, Cognigy will deepen collaboration with Microsoft to foster innovation, pursue joint sales opportunities, and offer enhanced value to customers through smooth integrations with Microsoft Azure, Dynamics 365, and Microsoft Teams.

Advancing Customer Support with Agentic AI

Cognigy’s platform, Cognigy.AI, delivers “Agentic AI” — intelligent virtual agents that comprehend customer intent, make decisions, and complete tasks independently. These AI agents go beyond traditional chatbots by combining Generative and Conversational AI to assist customers and support live agents across voice and digital channels.

The platform is already deployed at scale in large contact centers, providing a proven solution rather than an experimental tool. With native connections to Microsoft Azure, Dynamics 365 Customer Service, and Microsoft’s speech services, enterprises can launch quickly, scale effortlessly, and deliver personalized support without needing major system overhauls.

Microsoft Partnership Benefits for Customer Support Teams

• Access to secure, scalable AI agent solutions integrated within Microsoft’s cloud services
• Accelerated deployment and adoption thanks to seamless integrations
• Participation in exclusive joint go-to-market initiatives and programs
• Availability on Microsoft Azure Marketplace with eligibility toward Azure Consumption Commitment

This partnership will help organizations transform contact centers into efficient hubs that reduce operational costs and improve customer interactions by leveraging AI automation.

What This Means for Customer Support Professionals

For customer support teams, Cognigy’s AI agents represent a shift toward faster, more accurate service. By automating routine tasks and understanding complex intents, these agents free up human agents to focus on higher-value interactions. The result is reduced wait times, fewer handoffs, and more satisfied customers.

Thanks to the close Microsoft integration, support teams can adopt these AI capabilities without disrupting existing workflows or technologies. This lowers the barrier to entry for AI-powered automation and makes it easier to scale as demand grows.

About Cognigy

Cognigy provides an advanced AI agent platform designed specifically for enterprise contact centers. Its award-winning solution, Cognigy.AI, enables instant, multilingual, hyper-personalized service across any channel. By blending Generative and Conversational AI, Cognigy creates AI agents that enhance customer experiences and support live agents in real time.

More than 1,000 brands worldwide use Cognigy, including Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota. Learn more or request a demo at www.cognigy.com.