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Hyro uses AI agents to automate patient interactions for US hospitals
Hyro is deploying AI agents across 50 US healthcare systems to automate patient communications. At Tampa General Hospital, the tech reduced call abandonment by 58%.
Israeli-American startup Hyro is deploying AI agents across more than 50 major US healthcare systems to automate patient communications. The technology aims to relieve pressure on understaffed contact centers by handling millions of voice and chat interactions annually, addressing a critical mismatch between patient demand and system capacity.
Addressing the access crisis
Hyro develops AI-powered voice and chat systems that automate patient interactions across call centers, websites, SMS, and mobile apps, functioning as a specialized form of AI for customer support tailored to clinical environments. The company estimates its systems manage between 60% and 85% of repetitive inbound and outbound tasks, including scheduling, prescription refills, billing inquiries, and routing.
Aaron Bours, Hyro's chief marketing officer, said the healthcare industry faces a growing gap between capacity and expectations. "Patients expect retail-like experiences and instant gratification, while healthcare systems are struggling to deliver on that promise," Bours said.
Measurable operational impact
The company points to Tampa General Hospital as a recent deployment case. The hospital integrated Hyro across its Epic electronic health records and telephony infrastructure in under 70 days.
According to Hyro, this implementation reduced call abandonment rates by 58% while managing approximately 600,000 patient interactions per year. The hospital had originally planned to hire 48 new full-time employees to support its contact center before adopting the platform.
Specialized architecture and growth
Hyro attributes this scalability to a healthcare-specific AI architecture that combines proprietary small language models, large language models, and dynamic knowledge graphs built for medical workflows. The company currently employs roughly 180 people split between Israel and the United States, with its Tel Aviv research and development operation serving as a core engineering hub.
Having raised $95 million to date, Hyro recently doubled both its valuation and annual recurring revenue. The company plans to deepen its integrations across hospital technology systems to become a standard component of medical tech stacks.
Why this matters for healthcare professionals
For hospital administrators and clinical operations leaders, deploying specialized AI for healthcare can directly affect staffing budgets and patient satisfaction scores. Automating routine administrative workflows allows human support teams to focus on complex patient needs, potentially delaying or eliminating the need for large-scale contact center hiring.