JAGGAER Appoints First Chief Digital & AI Officer to Drive Autonomous Supply Chain Innovation

JAGGAER Updates AI Strategy with New Leadership

In April 2025, JAGGAER, a leading procurement technology company, announced a refreshed approach to using AI and digital technologies to improve supply chain operations. The focus is on enhancing innovation, customer experience, operational efficiency, product capabilities, and sustainability efforts, including emissions tracking.

At the core of this strategy is the advancement of agentic AI—intelligent, autonomous systems integrated within the JAGGAER One platform. By combining intake AI with orchestration AI, JAGGAER aims to create a seamless procurement process that minimizes human intervention. This sets the stage for an autonomous supply chain model characterized by adaptability and self-management.

Meet Gopinath Polavarapu, Chief Digital & AI Officer

JAGGAER has appointed Gopinath Polavarapu as its first Chief Digital & AI Officer. Gopinath brings strong experience in enterprise AI, having previously served as Chief Solutions Officer at Kore.ai. His role is to lead and accelerate JAGGAER's AI strategy to meet ambitious goals in supply chain management.

He will collaborate closely with key executives, including Jon Lawrence, Chief Product Officer, and Pascal d'Arc, Chief Strategy Officer, to embed intelligence into a hyper-automated, conversational, and collaborative platform. This initiative is designed to improve human decision-making and speed up business outcomes.

Developing a Clear AI Roadmap

Gopinath’s responsibilities include enhancing agentic AI capabilities within the JAGGAER One Platform and internal operations to boost employee productivity. This also involves building AI expertise through talent acquisition and establishing an AI Centre of Excellence to foster thought leadership.

“By embedding fine-tuned large language models, AI agents, and agentic workflows into the JAGGAER One platform, we will automate tasks like spend analysis, contract intelligence, and invoice processing,” Gopinath explained. “This will transform data into real-time autonomous actions and process automation for spend management.”

His focus is on positioning JAGGAER as a leading provider of AI-driven spend management solutions that deliver measurable efficiency improvements and cost savings.

Leadership Driving Innovation

Yancey Spruill, interim CEO of JAGGAER and Operating Managing Director at Vista Equity Partners, highlighted the importance of this new leadership. “JAGGAER has long been a leader in AI for procurement. Adding Gopinath as Chief Digital & AI Officer will speed up innovation through transformative technologies.”

He added that each leadership team member brings unique expertise to support customer success, and Gopinath’s addition signals a dynamic future. “The next five years will look very different from the last five, and fresh perspectives like Gopinath’s are key to guiding us through this phase with agentic AI.”

Executives aiming to stay ahead in AI-driven supply chain and procurement strategies may find it valuable to follow JAGGAER’s progress as it advances autonomous supply chain models.