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Nigeria launches AI chatbot to connect citizens with government services

Nigeria launched CLHEEAN, an AI mobile app letting citizens ask questions, report concerns, and access government services in multiple local languages. The National Orientation Agency announced it March 30.

1 min read
Government

Nigeria launches AI assistant to bridge gap between citizens and government

Nigeria's government has launched CLHEEAN, a mobile application that uses artificial intelligence to help citizens interact with public institutions. The National Orientation Agency announced the launch on March 30.

The platform functions as a virtual assistant accessible on mobile devices. Citizens can access information about public policies, ask questions and connect directly with government services through instant messaging and voice recognition.

The app supports multiple local languages, extending access across Nigeria's diverse population. Users can submit feedback, report concerns and participate in discussions on public policies.

Lanre Issa-Onilu, director general of the National Orientation Agency, said the initiative addresses a persistent problem: citizens wanting to be heard by systems that do not always respond. "The platform marks a step toward closing that gap," he said.

Nigeria has struggled with citizen engagement and the distribution of public information. The government sees CLHEEAN as part of a broader effort to modernize how it delivers services and communicates with the public.

The move reflects a wider trend across Africa. Governments on the continent are increasingly using AI to improve public services, increase transparency and strengthen relationships with citizens.

For government employees, understanding how AI for Government applications work is becoming more relevant. CLHEEAN demonstrates how AI for Customer Support principles apply to citizen-government interactions, from chatbots to voice-enabled systems.

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