Shelter Insurance Partners with Shift Technology to Combat Claims Fraud
Shelter Insurance has implemented Shift Claims Fraud, an AI-driven solution from Shift Technology, to reduce the risk of fraud in auto and property insurance claims. This move supports Shelter’s ongoing effort to protect its policyholders and maintain fair premium rates.
As a mutual insurer owned by policyholders instead of shareholders, Shelter prioritizes excellent customer service and continuous innovation. Recognizing that fraud negatively affects both customers and the insurer’s financial health, Shelter chose Shift’s AI tools to identify suspicious claims more effectively and streamline investigations.
Addressing Fraud Impact on Insurance
Mark Jones, Director of Litigation and SIU at Shelter Insurance, highlighted how fraudulent claims affect multiple aspects of insurance, from customer experience to profitability. He explained that Shift’s technology helps Shelter detect more suspicious claims, separate them from legitimate ones, and complete investigations with accuracy and fairness. This approach benefits both Shelter’s operations and its customers.
Industry estimates put property & casualty claims fraud in the U.S. at nearly $90 billion annually. Shift Claims Fraud Detection uses artificial intelligence to uncover hidden fraud during the claims process and guide insurers on investigation priorities.
AI-Driven Fraud Detection Benefits
- Reduces false positives, limiting unnecessary investigations
- Detects both individual fraud and complex network fraud schemes
- Provides clear contextual guidance and supporting evidence to speed up investigations
- Improves operational efficiency in claims fraud mitigation
Barrett Callaghan, Head of Global Markets and Customer Success at Shift Technology, pointed out that as auto insurance fraud tactics grow more sophisticated, insurers need advanced tools to stay ahead. Shelter’s adoption of Shift’s AI solution reflects their understanding of technology’s value in fighting fraud.
About Shelter Insurance
Shelter Insurance® offers property, casualty, and life insurance products across 20 U.S. states, including Alabama, Illinois, Missouri, and Ohio. The company also provides reinsurance globally. J.D. Power has ranked Shelter #1 in Customer Satisfaction in the Central Region six times in the last seven years, and Forbes named Shelter the World's Best Auto Insurance Company in 2024. Shelter also ranks #10 worldwide for homeowners insurance.
About Shift Technology
Shift Technology partners with leading insurers worldwide, delivering AI solutions that reduce fraud, manage risk, streamline claims, and improve customer satisfaction. By combining insurance expertise with advanced technology, Shift helps insurers achieve meaningful business results. Learn more at www.shift-technology.com.