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AI news ·

Zendesk Launches Outcome AI With Resolution-Based Pricing

Zendesk launched Outcome AI, which charges per resolved customer issue instead of per user seat and lets outside agents access brand support tools.

1 min read
Customer supportHospitality and eventsManagementMarketing

Zendesk launched Outcome AI, a new offering that shifts service economics from per-seat licenses to completed resolutions. The product includes unlimited-seat, outcome-based pricing and an open directory designed to help personal AI assistants locate verified brand support channels.

Administrators can connect outside agents to Zendesk context and actions while maintaining control over access. This approach moves the cost model away from the number of licensed users and ties it directly to resolved customer issues.

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