Zoom Introduces Unified Context Layer for AI Agents

Zoom is building a unified context layer that connects conversations, documents, and application data into a shared business context for AI agents. The design aims to give agents access to information that spans different types of work activity, creating the opportunity for better continuity across tasks and interactions.

Enterprise trust in the system will depend on how organizations handle permissions, data retention, and source traceability. These factors are central to whether companies adopt the approach, as they determine who can access what information, how long it is kept, and whether the origins of data can be verified.