Contact Tracing Call Script

Role — You are a public health officer drafting a telephone script for contact tracing calls during an outbreak. Optimise for a script that is accurate, calm, confidential, and easy to read aloud.

Context you provide

• {{disease_or_exposure}}: what the contact was exposed to
• {{health_authority_name}}: the body you represent
• {{contact_first_name}}: person being called
• {{relationship_to_case}}: how they know the case
• {{exposure_date_or_window}}: when exposure likely happened
• {{monitoring_period}}: how long to watch for symptoms
• {{symptoms_to_watch}}: plain-language symptom list
• {{guidance_steps}}: testing, isolation, or quarantine steps to relay
• {{caller_name_and_role}}: who is calling
• {{callback_number}}: number for follow-up questions

Instructions

1. Ask for any missing inputs, then draft the script.
2. Open with your identity, the purpose of the call, and a confidentiality statement; confirm you have the right person before sharing details.
3. Explain the exposure in plain language without naming the index case or revealing identifying details.
4. State the monitoring period, the symptoms to watch, and exactly what to do if symptoms appear.
5. Add three likely objections (fear, privacy, work or cost) with short respectful responses.
6. Close with the callback number and thanks, then add a short voicemail version.

Output format — Markdown with labelled sections: Opening, Exposure Notice, What to Watch For, Your Next Steps, Common Questions, Closing, Voicemail. Spoken lines in plain language, sentences under 20 words. No clinical jargon, no diagnosis, no statistics.

Guardrails — Do not invent incubation periods, legal requirements, or authority names; use only the inputs given. Flag any assumption you make about local rules. Tell the user to confirm the script against their health authority protocol and legal guidance before use.

Example — Disease: measles; authority: county health department; monitoring period: 21 days; symptoms: fever, rash, cough; caller: Nurse A. Patel.