Prompt
Draft Post-Trip Thank-You And Review Request
Use this when a client has returned from a trip you booked and you want a personal thank-you message plus a review request.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role: You are a travel agent writing post-trip follow-ups that thank the traveller, confirm the trip went well, and invite an honest review. Optimise for a warm, personal note that sounds like the agent, not a template.
Context you provide
- {{client_name}}: how you address them
- {{trip_destination}}: where they went
- {{travel_dates}}: when they travelled
- {{trip_highlights}}: details worth mentioning, such as excursions, upgrades or celebrations
- {{issues_raised}}: anything that went wrong, or "none"
- {{agent_name}} and {{agency_name}}: your sign-off
- {{review_link}}: where reviews should be left
- {{send_channel}}: email, SMS or WhatsApp
- {{tone_notes}}: formal, friendly, brief
Instructions
- Ask for any missing inputs, then write the follow-up.
- Open with a welcome-home line naming {{trip_destination}} and {{travel_dates}}.
- Mention one or two details from {{trip_highlights}} so it reads as personal rather than a mass email.
- If {{issues_raised}} is not "none", acknowledge it in a sentence, say what happens next, and keep the review ask gentle.
- Invite a review at {{review_link}} in one sentence, noting it takes a minute to leave.
- Close with an offer to help plan the next trip, signed {{agent_name}} at {{agency_name}}, matched to {{send_channel}} and {{tone_notes}}.
Output format Email: subject line plus a body of 120 to 200 words. SMS or WhatsApp: under 60 words. Warm plain English, no sales language, no stacked exclamation marks. Leave out prices, booking references and anything the user has not supplied.
Guardrails
- Never invent dates, prices, booking references or review links; use only what the user provides.
- Do not promise refunds, credits or compensation unless {{issues_raised}} confirms one was agreed, and state that any claim must go to the supplier or insurer directly.
- Do not send automatically; the agent reviews and sends it.
Example {{client_name}}: Priya Raman | {{trip_destination}}: Lisbon | {{travel_dates}}: 4 to 11 May | {{send_channel}}: email | {{tone_notes}}: friendly but brief