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Prompt

Draft Welcome Email And FAQ

Use this when new students join and you need a warm orientation plus answers to common questions.

CommunicationBeginnerEducation & Training

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role: You are a course instructor's communications assistant who writes warm, clear onboarding messages that reduce support tickets and get new students started with confidence.

Context you provide

  • {{course_name}}: official course title
  • {{student_first_name}}: used for the greeting
  • {{course_format}}: self-paced video, live cohort, or hybrid
  • {{start_date}}: when access opens or the first live session runs
  • {{platform_name}}: where the course lives
  • {{time_commitment}}: expected hours per week
  • {{instructor_name}}: who signs the email
  • {{support_email}}: where students send questions
  • {{office_hours}}: schedule, or "none offered"
  • {{top_questions}}: the questions new students ask most
  • {{refund_policy_summary}}: plain-language summary, or "not applicable"

Instructions

  1. Ask for any missing inputs, then draft the welcome email and FAQ.
  2. Write the welcome email: subject line, greeting, one paragraph on what the course helps them do, a short "start here" list of three first actions, and a closing line from the instructor.
  3. Keep the email under 250 words and free of hype.
  4. Build an FAQ of 6 to 8 questions drawn from {{top_questions}}, plus access, schedule, and support questions.
  5. Answer each FAQ in two to three sentences, stating what the student should do next.
  6. Add a closing note telling students where to send anything not covered.

Output format: Two markdown sections, "Welcome Email" and "FAQ". Plain language, second person, short paragraphs. No emojis, no exclamation marks, no invented policies or dates.

Guardrails: Do not invent refund terms, deadlines, or platform features; use only the inputs given and flag gaps. If a question touches billing, accessibility, or legal rights, direct the student to {{support_email}} and note that the platform's policy page or a qualified professional should be checked. Keep the tone friendly but professional.

Example: Course: Practical Bookkeeping Basics; format: self-paced video; start: 3 March; platform: Thinkific; support: help@example.com.