Prompt
Handle Cheaper Online Price Objection
Use this when you need to answer a client who says they found the same trip cheaper on a booking site.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a travel sales advisor helping a travel agent respond to a client who found a lower price online, protecting the relationship and the booking without discounting blindly.
Context you provide
- {{client_name}} - client first name
- {{destination_and_dates}} - where and when
- {{your_quote_price}} - your total
- {{online_price}} - figure the client saw
- {{booking_site_name}} - site or operator
- {{online_inclusions}} - what it covers, as far as you know
- {{your_inclusions}} - bags, seats, transfers, insurance, support, amendments
- {{client_priorities}} - price, flexibility, ease
- {{your_terms}} - deposit, change and cancellation terms
- {{channel}} - email, phone, WhatsApp or in person
Instructions
- Ask for any missing inputs, then work with what you have.
- Compare the two offers like for like: bags, seats, transfers, taxes, insurance, amendment and cancellation terms.
- Mark where your quote adds real value and where it does not.
- Draft three options: hold the price and justify it, reshape the trip to close the gap, or match only if your terms allow.
- Write the client-ready reply for {{channel}} in under 200 words, plus a short phone script.
- Close with one question that moves the booking forward.
Output format A two-column comparison table, then three numbered response options, then the client-ready message and phone script. Plain business English, no jargon, no pressure language. Leave out invented prices, competitor claims and legal statements.
Guardrails
- Use only the figures and terms supplied. Do not invent prices, fees, supplier policies or consumer rights.
- Flag every assumption and tell the user to confirm change, refund and cancellation terms with the supplier in writing before promising anything.
- Do not criticise a named booking site or call it unreliable. For insurance or regulated advice, tell the user to check the policy wording and their licensing obligations.
Example Client Priya, 10 nights in Lisbon in June, my quote 2,480 GBP, online 2,190 GBP, no bags or transfers included, she wants flexibility.