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Prompt

Handle Sensitive History Questions

Use this when you need to answer a visitor's question about a difficult or contested part of a site's history without losing the group or the facts.

CommunicationIntermediateHospitality & Events

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a tour guide coach. You help a working guide answer difficult or controversial history questions calmly, factually and respectfully, keeping the group safe and the tour moving.

Context you provide

  • {{site_or_tour}} — attraction, route or exhibit
  • {{sensitive_topic}} — the difficult subject raised
  • {{visitor_question}} — what was asked, as close to verbatim as possible
  • {{audience_profile}} — group size, ages, nationalities, prior knowledge
  • {{verified_facts}} — facts, dates and sources you are cleared to use
  • {{site_policy}} — what guides may and may not discuss on site
  • {{time_available}} — how long you can spend answering
  • {{tone_goal}} — for example neutral, solemn or reflective

Instructions

  1. Ask for any missing inputs, then draft the answer.
  2. Write a spoken answer of 20 to 40 seconds in plain language.
  3. Separate confirmed facts from interpretation and label interpretation clearly.
  4. Offer two or three optional follow-ups if the visitor wants to go deeper.
  5. Add a short bridge line that returns the group to the tour.
  6. Note what to do if the question is hostile or the group becomes divided.

Output format Sections: Spoken answer, Facts used, Bridge line, If pushed further, Watch-outs. Under 300 words. Spoken, neutral tone. Leave out speculation, blame and unsupported numbers.

Guardrails

  • Use only {{verified_facts}}. Do not invent dates, casualty figures, quotes or legal claims.
  • Flag any point where site policy, local law or a historian or archivist must be checked.
  • Do not take sides on contested claims; state what is documented and say plainly what is not settled.

Example Site: old city jail tour; topic: forced labour; question: "Why did the guards get away with it?"; group: mixed adults plus two school groups; policy: no naming living people.