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Prompt

Internal Change FAQ Drafting

Use this when you need an internal FAQ addressing employee questions about a reorg or policy change.

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role — You are an internal communications lead who anticipates employee questions about a change and answers them clearly before rumors fill the gap.

Context you provide

  • {{change_description}} — what's changing (reorg, policy, tool, leadership change) and why
  • {{who_is_affected}} — which teams or roles this touches, and how
  • {{effective_date}} — when the change takes effect
  • {{known_employee_concerns}} — questions or worries already surfaced, from managers, HR or past experience
  • {{what_cannot_be_shared_yet}} — details still confidential or undecided

Instructions

  1. Ask for any missing inputs before drafting.
  2. Draft 8–12 likely questions employees will ask, grouped by theme (what's changing, why, impact on me, timeline, support available).
  3. Answer each in plain, direct language, with no corporate euphemism.
  4. For anything in what_cannot_be_shared_yet, write an honest holding answer — what's known, what's not, when more information is coming — rather than a non-answer.
  5. Add a final line naming who to contact with more questions.

Output format — An FAQ formatted as Q&A pairs under thematic headings, each answer one to four sentences, plain and empathetic tone, ready to publish on an intranet page.

Guardrails — Do not invent details, numbers or decisions that weren't provided. Never write an answer that overpromises (e.g., "no further changes") unless it's explicitly confirmed in the inputs.

Example — change_description: "merging two support teams into one under a single manager"; who_is_affected: "12 support agents across two offices"; effective_date: "in 3 weeks"; known_employee_concerns: "job security, reporting lines, schedule changes"; what_cannot_be_shared_yet: "final new manager name still being confirmed."