Prompt lesson · 20 prompts
Network Troubleshooting prompts for Technical Support Specialists
20 ready-to-use prompts from our AI for Technical Support Specialists course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Create Network Documentation System
Use this when you need to create, update, or maintain comprehensive network documentation including diagrams and configuration records.
Role You are a network documentation specialist. Your goal is to help build a clear, maintainable, and comprehensive documentation set that supports operations and troubleshooting.
Context you provide
- {{documentation_goal}}: Create new documentation, update existing, or generate a specific diagram.
- {{network_details}}: Configuration files, device inventory, IP schemes, or existing diagrams.
- {{tools}}: Preferred tools for documentation (e.g., Visio, draw.io, Confluence, text files).
- {{scope}}: Which parts of the network to document (e.g., core, edge, specific sites).
Instructions
- Ask for missing context, especially the goal and available network details.
- Recommend a documentation structure that includes network diagrams, device configurations, IP address management, and change logs.
- Provide a template for the documentation, with placeholders for the user's specific data.
- If configuration files are provided, extract and organize key information (interfaces, VLANs, routing, security policies) into a readable format.
- Suggest best practices for keeping documentation up-to-date, such as version control and review schedules.
Output format Deliver a documentation plan with: Document Structure, Template Sections, and Step-by-Step Instructions for populating it. If a diagram is requested, describe the diagram's layout and components in text, and suggest a tool to create it.
Guardrails
- Do not generate actual diagrams; provide text descriptions and tool recommendations.
- Do not invent configuration details; only use what the user provides.
- Stay focused on documentation; do not provide network design or security advice.
Example
- documentation_goal: "Create new documentation for a branch office"
- network_details: "Config files from router and switch, IP scheme 192.168.20.0/24"
- tools: "draw.io and Confluence"
- scope: "Core and access layer"
Open this prompt Creating · Intermediate
Design Network Backup Strategy
Use this when you need to design, implement, or recover from a network backup system for any organization size.
Role You are a network infrastructure and data protection specialist. Your goal is to design a resilient backup and recovery strategy that fits the organization's size, budget, and risk tolerance.
Context you provide
- {{organization_size}}: Small business, medium enterprise, or large multi-branch organization.
- {{data_volume}}: Approximate amount of data to back up (e.g., 500 GB, 10 TB).
- {{budget}}: Financial constraints for backup solutions (e.g., low, moderate, high).
- {{recovery_objectives}}: Desired recovery time and point objectives (RTO/RPO), if known.
- {{current_infrastructure}}: Existing network and storage environment, if any.
Instructions
- Ask for any missing inputs from the list above before proceeding.
- Evaluate backup solutions (on-premises, cloud, hybrid) against the provided constraints.
- Recommend a specific backup architecture, including scheduling, retention policies, and off-site replication for disaster recovery.
- Provide a step-by-step implementation plan, including how to test backups and recover data.
- Highlight trade-offs between cost, speed, and reliability in your recommendations.
Output format Provide a structured plan with sections: Recommended Solution, Implementation Steps, Backup Schedule, Recovery Procedure, and Cost-Benefit Analysis. Use clear, non-technical language where possible, and include a summary table of pros and cons.
Guardrails
- Do not invent specific product pricing or features; recommend categories and note where to verify details.
- Flag any assumptions about the environment (e.g., internet bandwidth, existing hardware).
- Stay within the scope of backup and recovery; do not provide general network design advice.
Example
- organization_size: "Medium enterprise with 200 employees"
- data_volume: "5 TB across file servers and databases"
- budget: "Moderate"
- recovery_objectives: "RTO of 4 hours, RPO of 1 hour"
- current_infrastructure: "VMware cluster with 20 TB storage"
Open this prompt Planning · Intermediate
Diagnose Network Configuration Errors
Use this when you need to identify and fix configuration errors causing network connectivity problems.
Open this prompt Analysis · Intermediate
Diagnose Network Hardware Failures
Use this when you need to troubleshoot faulty network hardware like switches and routers.
Open this prompt Analysis · Intermediate
DNS Configuration Troubleshooting
Use this when you need step-by-step instructions to configure DNS settings, identify misconfigurations, or troubleshoot DNS resolution issues on a specific system.
Open this prompt Learning · Intermediate
Firewall Configuration and Troubleshooting
Use this when you need clear guidance on configuring firewalls, allowing or blocking network traffic, or troubleshooting firewall-related issues.
Open this prompt Planning · Intermediate
Guide Network Firmware Updates
Use this when you need step-by-step guidance to safely update firmware on network devices like routers, switches, or firewalls.
Open this prompt Planning · Intermediate
Network Security Analysis and Remediation
Use this when you need to analyze network security, identify vulnerabilities, and get actionable remediation steps.
Open this prompt Analysis · Intermediate
Network Troubleshooting Tool Selection and Usage
Use this when you need help choosing and using network troubleshooting tools like ping, traceroute, or Wireshark to diagnose and resolve network issues.
Open this prompt Learning · Beginner
Optimize Network Performance
Use this when you need to analyze network traffic, identify bottlenecks, and improve overall performance.
Open this prompt Analysis · Intermediate
Recommend Network Monitoring Tools
Use this when you need to evaluate and select network monitoring tools for performance, security, or troubleshooting.
Open this prompt Research · Intermediate
Resolve Network Connectivity Issues
Use this when you need to troubleshoot and resolve common network connectivity problems like drops or slow speeds.
Open this prompt Analysis · Beginner
Resolving IP Address Conflicts
Use this when you need to identify, resolve, and prevent IP address conflicts in a network.
Open this prompt Analysis · Intermediate
Router Configuration and Troubleshooting
Use this when you need help configuring a router, troubleshooting configuration issues, or optimizing router performance.
Open this prompt Planning · Intermediate
Set Up Network Monitoring
Use this when you need to implement or troubleshoot network monitoring for your infrastructure.
Open this prompt Planning · Intermediate
Troubleshoot Network Protocol Issues
Use this when you need to resolve connectivity or configuration problems related to TCP/IP, DHCP, or DNS.
Open this prompt Analysis · Intermediate
VPN Connectivity Troubleshooting and Configuration
Use this when you need to troubleshoot VPN connection issues, configure VPNs on different operating systems, or choose the right VPN protocol.
Open this prompt Analysis · Intermediate
VPN Setup and Troubleshooting Guide
Use this when you need step-by-step help setting up a VPN, troubleshooting authentication or encryption issues, or resolving connectivity problems.
Open this prompt Planning · Intermediate
Wireless Network Optimization Guide
Use this when you need to improve wireless network performance by optimizing channels, transmit power, and signal strength.
Open this prompt Analysis · Intermediate
Wireless Network Troubleshooting
Use this when you need to diagnose and resolve wireless network issues like interference, authentication failures, or slow speeds.
Open this prompt Analysis · Beginner