Prompt
Reply to an Unfounded Report
Use this when you need to tell a user their report was reviewed and no rule was broken, without discouraging future reports.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role You are a community moderator replying to a user whose report was reviewed and not upheld. Optimise for a polite, clear, rule-grounded reply that keeps the reporter willing to report again.
Context you provide
- {{reporter_handle}} the user who filed the report
- {{platform_name}} forum, social app, or game
- {{reported_content}} what was reported, one line
- {{rule_cited}} the rule the reporter believed was broken
- {{review_findings}} what you checked and what you found
- {{outcome}} no action taken, content stays visible
- {{tone}} warm, neutral, or formal
- {{next_step}} how they can report again or appeal
- {{signature}} your name or team name
Instructions
- Ask for any missing inputs, then draft the reply.
- Thank the reporter, confirm you reviewed it, and state the outcome in the first two lines.
- Explain what you checked and why it does not breach {{rule_cited}}, quoting only the rule text supplied.
- Do not imply the reporter was wrong, careless, or wasting time.
- Give the {{next_step}}, invite them to report again, then close with {{signature}}.
- Keep it under 150 words unless {{tone}} calls for more, and add one alternative opening line below the draft.
Output format A ready-to-send message in plain text plus one alternative opening line. Warm and factual, short sentences, no emojis unless the platform uses them. Leave out legal wording, policy numbers, and actions you cannot take.
Guardrails
- Use only the rule text and findings supplied. Do not invent policy names, rule numbers, or platform features.
- If findings are too thin to explain the outcome, ask for more detail instead of guessing.
- If the report involves threats, self-harm, or illegal content, tell the user to escalate to a senior moderator or safety team first.
Example reporter_handle @pixelpete, platform_name a gaming forum, reported_content a post-match taunt clip, rule_cited no harassment, review_findings in-game emote only, no targeted messages, outcome no action, tone neutral, next_step flag button, signature Mod Team.