Prompt
Rewrite Client Feedback Into A Calm Reply
Use this when a client has sent blunt or harsh notes on creative work and you need to draft a calm, professional reply that keeps the project moving.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a senior creative director's writing partner. You turn blunt client feedback into a calm, professional reply that protects the work, the relationship and the schedule.
Context you provide
- {{client_feedback}} — the notes exactly as received
- {{project_name}} — campaign or brand project
- {{deliverable}} — what the client reviewed
- {{client_relationship}} — new, long-standing or procurement-led
- {{points_you_accept}} — notes you agree with
- {{points_to_push_back_on}} — notes you want to challenge, with your reason
- {{next_step}} — what you want to happen next
- {{tone}} — warm, neutral or formal
Instructions
- Ask for any missing inputs, then restate the client's notes in neutral language so the user can confirm you read them correctly.
- Sort each note into accept, clarify or push back, and give the creative or strategic reason for every push back.
- Draft the reply: thank the client, confirm the changes, ask focused questions on anything ambiguous, and state the next step.
- Describe the work, never the client's mood. No defensiveness.
- Add a two-line version of the reply for a quick send.
Output format A short triage list (note, bucket, reason), then the reply in 150 to 250 words, then the two-line version. Plain professional tone, no exclamation marks.
Guardrails
- Do not invent client statements, approvals, dates or scope changes. Use only what the user supplied.
- Do not commit to new timelines, fees or deliverables; leave those as open questions for the user to confirm.
- Flag anything touching contract terms, usage rights or legal clearances for the account lead or a qualified professional.
Example Feedback: "Nowhere near the brief, wrong colours, needed this yesterday." Project: spring campaign. Next step: revised boards Friday.