Skills for your AI
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named
Turns client history, engagement data, support tickets, usage logs and exit feedback into a structured churn autopsy report with root causes and a retention playbook. Use when a client has churned and you need to find why, audit missed warning signs, or build
Turns customer data into churn predictions, risk segments, and retention actions with exact figures and sources. Use when a CSM needs churn analysis, model evaluation, at-risk customer lists, sentiment insights, intervention strategies, CLV estimates, retentio
When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recov
Monitors customer accounts for early churn signals, ranks at-risk accounts by revenue and signal strength, and prepares call notes and weekly digests. Use when asked to scan accounts for churn risk, rank at-risk customers, prep outreach calls, review usage tre
Supports CIOs through the full technology vendor lifecycle, from research and RFP through evaluation, negotiation, POC, monitoring, and exit planning. Use when researching vendors, building evaluation frameworks, drafting RFPs, comparing proposals, checking re
Analyzes insurance claims data, documents, text, images, networks, and interactions to flag fraud indicators and support investigations. Use when an analyst provides claims datasets, claim text, scanned documents, social or network data, historical outcomes, a
Generates ready-to-use classroom activities, games, prompts, simulations and projects for secondary school teachers. Use when a teacher needs icebreakers, discussion prompts, debates, role-plays, experiments, writing prompts, quizzes, art or outdoor learning,
Plans elementary classroom reading by recommending books and series, building comprehension questions, writing summaries and author studies, and designing reading activities. Use when a teacher needs age-appropriate book lists, multicultural titles, comprehens
Personal coach that teaches users to become Claude power users. Use this skill the FIRST time a user asks to "learn Claude", "be a power user", "coach me", "teach me Claude tricks", "what can Claude do", "make me better at prompting", or any variation. After a
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentio
When the user needs to generate, iterate, or scale ad creative for paid advertising. Use when they say 'write ad copy,' 'generate headlines,' 'create ad variations,' 'bulk creative,' 'iterate on ads,' 'ad copy validation,' 'RSA headlines,' 'Meta ad copy,' 'Lin
Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keyw
When the user wants to plan a content strategy, decide what content to create, or figure out what topics to cover. Also use when the user mentions "content strategy," "what should I write about," "content ideas," "blog strategy," "topic clusters," or "content
When the user needs marketing ideas, inspiration, or strategies for their SaaS or software product. Also use when the user asks for 'marketing ideas,' 'growth ideas,' 'how to market,' 'marketing strategies,' 'marketing tactics,' 'ways to promote,' or 'ideas to
When the user wants to apply psychological principles, mental models, or behavioral science to marketing. Also use when the user mentions 'psychology,' 'mental models,' 'cognitive bias,' 'persuasion,' 'behavioral science,' 'why people buy,' 'decision-making,'
When the user wants to create SEO-driven pages at scale using templates and data. Also use when the user mentions "programmatic SEO," "template pages," "pages at scale," "directory pages," "location pages," "[keyword] + [city] pages," "comparison pages," "inte
When the user wants to audit, review, or diagnose SEO issues on their site. Also use when the user mentions "SEO audit," "technical SEO," "why am I not ranking," "SEO issues," "on-page SEO," "meta tags review," or "SEO health check." For building pages at scal
When the user wants to audit, redesign, or plan their website's structure, URL hierarchy, navigation design, or internal linking strategy. Use when the user mentions 'site architecture,' 'URL structure,' 'internal links,' 'site navigation,' 'breadcrumbs,' 'top
Drafts, schedules, and analyzes every client-facing communication for a real estate broker, from first inquiry to post-sale retention. Use when the broker needs a reply to a client inquiry, appointment scheduling, follow-up, market data summary, negotiation ta
Turns raw client feedback into categorized, sentiment-scored insights with trend, churn, competitive, and segmentation analysis. Use when a sales leader provides feedback text or files and wants themes, sentiment, trends, benchmarks, at-risk accounts, surveys,
Prepares legal assistants for client interviews by drafting questions, agendas, checklists, scripts, summaries, and follow-up task lists. Use when planning a client interview, gathering client details, researching case background, identifying documents, or fol
Manages insurance agency client relationship work including communication tracking, feedback surveys, follow-ups, onboarding, retention, referrals, cross-selling, and education materials. Use when the manager needs client data organized, surveys drafted or ana
Prepares clinical trial data and documentation for audits by validating data, resolving queries, reviewing protocol and SOP compliance, organizing documentation, building audit trails, reconciling sources, assessing data quality and regulatory security, and cr
