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Video course · 12 chapters · 30 min · certificate

Use AI to Train Restaurant Staff & Recover Guest Loyalty

Use AI as a practice partner to train restaurant managers and staff: emotional intelligence, accountability conversations, weekly leadership drills, and a service recovery trainer that turns upset guests into loyal ones.

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What you'll learn

  • Use AI tools for staff and manager development
  • Apply the five core emotional intelligence skills
  • Get AI feedback on how you handle conversations
  • Build AI practice into weekly leadership meetings
  • Run realistic service recovery role-plays
  • Recover guests by matching emotion and selling the destination

Chapters

12 chapters · 30:27
  1. 3:09 01Intro Members AI tools for staff development Why restaurant leaders who skip AI fall behind, and the tools to start with.
  2. 4:59 02EQ Members Five core EQ skills The five parts of emotional intelligence that great restaurant leaders use.
  3. 2:23 03Feedback Members AI feedback on your response AI explains what your words demonstrated, such as empathy and psychological safety.
  4. 1:20 04Wording Members Clarity and authority Improving wording: too much validation-seeking can weaken authority.
  5. 2:04 05Accountability Members Accountability conversations Continuing an accountability conversation: empathize, then keep the standard.
  6. 1:11 06Consistency Members Train consistently Use AI training consistently, with scenarios that increase in intensity.
  7. 2:26 07Practice Members AI in leadership meetings Spend 30 minutes a week with the leadership team practising a scenario together.
  8. 1:34 08Recovery Members The service recovery trainer An AI trainer that sets up guest incidents, like an irritated guest after the entree.
  9. 1:29 09Recovery Members Match the guest's urgency Match the guest's emotional level: either you take it more seriously or they do.
  10. 2:56 10Recovery Members When a guest feels ignored The real issue is often feeling uncared for, not the food; address the feeling.
  11. 1:48 11Recovery Members Sell the destination Don't describe the recovery process; paint the outcome the guest will enjoy.
  12. 5:08 12Loyalty Members Evaluation and going beyond AI evaluates the recovery, and going above and beyond restores loyalty.

Jobs this course suits

Our AI checked this course against 500 jobs; these get the most out of it. Each job links to its learning path.

Restaurant ManagersCustomer Service ManagersHotel ManagersFranchise OwnersCatering ManagersRetail Managers