Actionstep Unveils Scout: AI Support Tool Eases Tech Headaches for Midsize Law Firms

Actionstep Introduces Scout: AI Support for Midsize Law Firms

The legal tech space often overlooks midsize law firms. Large firms have the resources to invest heavily in advanced technology, while smaller firms adopt tech to stay competitive. Midsize firms, however, frequently find themselves stuck in between. They're big enough to not rely solely on technology but lack the capacity to commit significant resources to modern infrastructure. In many cases, their IT support is limited—sometimes a single person juggling multiple roles, including receptionist duties.

Actionstep, a cloud-based law firm management software provider, has focused on this overlooked segment. Their new AI support tool, Scout, aims to bridge the gap by providing timely assistance within the platform itself.

What Scout Does

Scout acts as an in-platform assistant, improving how users access support and find relevant information quickly. Daniella Bohill, Actionstep’s Senior Vice President of Customers, explains that Scout’s goal is to deliver better and faster help without the need to go through traditional support channels.

Since its launch, Scout has successfully resolved 83% of user queries and saved about 140 hours of customer support time. Built on OpenAI technology, it’s trained on the Actionstep Practice Management Help Center and Knowledge Hub. While it may not grab headlines like some AI tools, Scout directly addresses a common pain point for midsize legal teams.

Key Features of Scout

• Instant Q&As: Scout quickly searches the Practice Management Help Center to provide accurate answers, whether it’s about generating specific reports or managing contacts and matters with custom fields.
• Smart summaries: It pulls insights from multiple articles and knowledge sources, delivering clear, concise responses.
• Step-by-step assistance: Users get guided support to complete tasks within the Actionstep platform, reducing confusion.
• Simplify workflow: Scout keeps legal professionals within the platform by answering questions and providing in-app guidance, helping them stay focused on their work.

Why Scout Matters for Legal Support Teams

Technology adoption in law firms often stumbles on two fronts: keeping systems running smoothly and maintaining user engagement. Lawyers can get frustrated when tech slows them down, leading to calls for IT help or reverting to manual processes.

Scout’s AI assistant helps reduce these moments by providing immediate, understandable support. This not only saves time but also encourages lawyers to use the platform efficiently. The familiar conversational AI interface resonates well with users, making the experience less intimidating compared to traditional help desks or manuals.

If Scout can prevent a lawyer from calling IT to fix something that’s clearly explained in a manual no one read, it’s already making a meaningful difference.

For legal support and management professionals looking to optimize their firm’s technology use, tools like Scout demonstrate how AI can be integrated thoughtfully to solve specific challenges without overwhelming resources.