AI in Finance Awards 2025: Global Finance Names Top Consumer Banking Innovators Worldwide

Global Finance Announces Winners of Inaugural AI In Finance Awards 2025 – Consumer Banking Highlights

Global Finance has revealed the Round One winners of the first-ever AI In Finance Awards, recognizing the significant contributions of artificial intelligence within the finance industry. This new awards program, developed in partnership with CGI, a leading IT and business consulting firm specializing in responsible AI, highlights achievements in AI-driven consumer banking across various countries and regions.

The Round One winners are now in contention for Round Two, with overall regional and global winners set to be announced at the AI In Finance Awards Ceremony in London on October 7, 2025. This event will also honor the World’s Best Digital Banks and Innovators. Detailed reports on the winners will be available in upcoming print and digital editions and online.

Consumer Banking – Sub-Category Winners By Country

• Brazil: Banco do Brasil leads in Enhanced Customer Experience and Personalized Financial Advice
• Canada: TD Bank recognized for Chatbots & Virtual Assistants and Fraud Detection/Prevention
• Georgia: Bank of Georgia dominates with awards across six categories including Credit Assessment and Private Banking
• Japan: Rakuten Bank awarded for Credit Assessment
• Jordan: Arab Bank honored for Chatbots, Customer Experience, Fraud Detection, and Credit Assessment
• Mexico: Banamex wins for Fraud Detection/Prevention and Credit Assessment
• Nigeria: Wema Bank recognized for Chatbots & Virtual Assistants
• Portugal: Caixa Geral de Depósitos (CGD) awarded for Chatbots & Virtual Assistants
• Qatar: QIB honored for Personalized Financial Advice
• Singapore: DBS leads in Enhanced Customer Experience and Fraud Detection/Prevention
• South Africa: First National Bank recognized for Customer Experience and Fraud Prevention
• Spain: CaixaBank and BBVA awarded for Chatbots and Risk Management respectively
• Taiwan: CTBC wins in Fintech category
• Turkey: AkBank and IsBank awarded for Payments and Chatbots respectively
• United States: Bank of America recognized for Chatbots & Virtual Assistants

Consumer Banking – Sub-Category Winners By Region

• Africa: Wema Bank (Chatbots), First National Bank (Customer Experience, Fraud Detection)
• Asia-Pacific: DBS (Customer Experience, Fraud Detection), Rakuten Bank (Credit Assessment), CTBC (Fintech)
• Central & Eastern Europe: Bank of Georgia awarded across all sub-categories
• Latin America: Banco do Brasil (Customer Experience, Financial Advice), Banamex (Fraud Detection, Credit Assessment)
• Middle East: Arab Bank (Chatbots, Customer Experience, Fraud Detection, Credit Assessment), QIB (Financial Advice)
• North America: Bank of America (Chatbots), TD Bank (Fraud Detection)
• Western Europe: AkBank (Payments), CaixaBank (Chatbots), BBVA (Risk Management)

Consumer Banking – Best Banks By Country

• Banco do Brasil (Brazil)
• TD Bank (Canada)
• Bank of Georgia (Georgia)
• Rakuten Bank (Japan)
• Arab Bank (Jordan)
• Banamex (Mexico)
• Caixa Geral de Depósitos (Portugal)
• QIB (Qatar)
• DBS (Singapore)
• First National Bank (South Africa)
• BBVA (Spain)
• CTBC (Taiwan)
• AkBank (Turkey)
• Bank of America (United States)

Consumer Banking – Best Banks By Region

• First National Bank (Africa)
• DBS (Asia-Pacific)
• Bank of Georgia (Central & Eastern Europe)
• Banamex (Latin America)
• QIB (Middle East)
• TD Bank (North America)
• AkBank (Western Europe)

Upcoming AI In Finance Awards Ceremony

Global Finance will host the official AI In Finance Awards Ceremony on October 7 at 8 Northumberland Avenue, London. This event will celebrate the AI award winners alongside the World’s Best Digital Banks and Innovators. For event details, contact Leonor da Cruz at leonor@gfinance.co.uk.

About Global Finance

Founded in 1987, Global Finance reaches senior corporate and financial officers worldwide, providing trusted analysis and awards for financial services. The publication has a circulation of 50,000 across 193 countries and territories. Its website offers a comprehensive archive of international financial market insights.

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