AI-Powered Manara Robot Enhances Haj Pilgrimage Experience at Makkah’s Grand Mosque

AI-Powered Robot Assists Haj Pilgrims and Saudi Organisers

Every year, millions of pilgrims gather at the Grand Mosque in Makkah to perform the Haj. Managing such a massive crowd while ensuring safety and comfort is a major responsibility for Saudi authorities. As of May 30, 2025, over 1.25 million international pilgrims have arrived, including 175,025 from India alone.

To improve crowd management and support pilgrims during the intense heat, Saudi Arabia has introduced an AI-powered robot known as the Manara Robot. This innovation offers real-time religious guidance in 11 languages, bridging cultural and linguistic gaps for pilgrims from around the globe.

How the Manara Robot Supports Pilgrims

The Manara Robot represents a blend of tradition and technology. It provides answers to common religious questions by accessing a vast database of fatwas, ensuring pilgrims receive accurate Shariah-related guidance. For complex inquiries, it connects users via video call with qualified scholars, maintaining the integrity of religious teachings.

Equipped with a 21-inch touchscreen, high-resolution cameras, and 5G connectivity, the robot supports seamless interaction within the mosque. Its design features Islamic decorative patterns inspired by the Two Holy Mosques, combining cultural heritage with modern technology.

Enhancing Crowd and Heat Management

Beyond the robot, Saudi authorities have deployed ground sensors and gate readers at key mosque entrances to monitor pedestrian flows in real time. AI-powered surveillance helps detect potential congestion points, allowing officials to redirect crowds and prevent overcrowding. This proactive approach maintains safety and respect for the sacred space.

Outside the mosque, infrastructure improvements focus on comfort and accessibility. Over 84,000 square meters of roads in Arafat are paved with recycled materials that reflect up to 40% more sunlight, reducing surface temperatures by about 12°C. This helps lower energy consumption and improves heat management.

A 4,000-meter cooled pedestrian path leads to Mount Arafat, designed to minimize vibrations and improve mobility for people with disabilities. Additionally, flexible rubber asphalt now covers 16,000 square meters between Namira Mosque and Arafat Train Station, enhancing shock absorption and safety—especially for elderly pilgrims.

A 1,200-meter green corridor featuring trees, mist-cooling systems, and water fountains has also been developed in partnership with a charitable foundation, offering relief from the heat and a more pleasant environment for pilgrims.

Broader Technological Initiatives

The Manara Robot is part of Saudi Arabia’s broader push to integrate AI and robotics into public services. Earlier this year, the country introduced “Sara,” its first humanoid robot, capable of interacting in Arabic and English while representing Saudi cultural values.

These initiatives align with the kingdom’s Vision 2030, which focuses on modernizing society and diversifying the economy through technology. The integration of AI in religious contexts reflects a practical application that improves experiences while respecting tradition.

Management Takeaways

• Implementing AI tools like the Manara Robot can improve customer experience by offering multilingual support and on-demand expert advice.
• Real-time monitoring and AI-driven crowd management reduce safety risks and improve operational flow during large-scale events.
• Infrastructure investments that focus on accessibility and environmental comfort enhance overall stakeholder satisfaction.
• Combining cultural sensitivity with technology adoption encourages acceptance and maximizes impact.

These lessons can be applied beyond religious events. For example, similar technology could improve crowd management at major festivals and large venues worldwide, including crowded temples in India or public gatherings like the recent papal conclave in Vatican City.

For managers exploring AI integration in event management or customer service, understanding such practical applications offers valuable insights. To learn more about AI tools and training, consider exploring resources like Complete AI Training’s latest courses.