Archive360 and Caju AI have formed a strategic partnership to unify governance across business communications that now span email, collaboration tools, and a growing list of mobile messaging apps. The joint solution, already in use across Archive360's customer base, addresses a pressing compliance gap: conversations on WhatsApp, Signal, Telegram, and similar channels often sit outside regulated retention and supervision workflows, creating risk during investigations and eDiscovery.
What the integrated platform does
Caju AI captures mobile and digital communications and applies policy controls in real time as conversations happen, including interactions between people and AI agents. Archive360 then preserves those communications and their context inside a governed environment. Organizations can apply retention and legal hold policies, manage access, search data, and support supervision, investigations, and eDiscovery from a single system.
The partnership stitches together two specialized capabilities that rarely live under one roof. Caju AI handles real-time policy enforcement, security, and compliance controls across WhatsApp, SMS, iMessage, Signal, Telegram, WeChat, and other messaging channels. Archive360 brings enterprise retention, search, discovery, access controls, and auditability to the table.
Why the timing matters for regulated organizations
Business communications have splintered across channels for years, but the introduction of AI agents into employee and customer interactions adds a new layer of complexity. When AI agents participate in conversations, those exchanges generate records that regulators and legal teams will expect organizations to produce. Without governance, off-channel communications create blind spots in recordkeeping, privacy compliance, and data residency.
Jerry Caviston, CEO of Archive360, said the partnership gives organizations "the breadth of an integrated platform without sacrificing best-of-breed depth and flexibility." Otavio Freire, CEO of Caju AI, added that connecting real-time governance with enterprise retention and discovery helps organizations "extend consistent controls to the channels their employees, customers and AI agents use while creating a foundation for actionable intelligence."
How Archive360 is using the solution internally
Archive360 will apply the joint solution to govern its own business communications across email, Microsoft Teams, Slack, Signal, Telegram, and WhatsApp. The company said bringing these channels into a consistent governance environment supports recordkeeping and supervision requirements, retention schedules, legal holds, and the production of auditable records for regulatory examinations and eDiscovery.
Archive360's platform currently governs more than 160 petabytes of data in the cloud for over 2,000 organizations worldwide. The company has been recognized in Gartner Magic Quadrants for Digital Communications Governance & Archiving and Structured Data Archiving & Application Retirement.
Why this matters for PR and communications professionals
Communications teams sit at the center of the off-channel problem. Employees routinely use WhatsApp, Signal, or SMS for business discussions, and PR professionals often coordinate sensitive announcements, crisis responses, and stakeholder outreach across these same ungoverned channels. When regulators or opposing counsel request communications records, gaps in those channels can undermine an organization's legal position and its public credibility.
This partnership signals that governance technology is catching up to how people actually work. For PR leaders, the takeaway is practical: the tools now exist to bring mobile messaging under the same retention and discovery framework as email, without asking teams to abandon the platforms they use daily. As AI agents and automation begin participating in customer and employee conversations, the volume of governed communications will only increase, making consistent controls across channels a compliance necessity rather than a nice-to-have. For more on how these shifts affect communications work, see AI for PR and communications.
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